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Desktop Support Specialist
Desktop Support SpecialisteHub Global Inc • Fort Lauderdale, FL, US
Desktop Support Specialist

Desktop Support Specialist

eHub Global Inc • Fort Lauderdale, FL, US
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Job Title : Field Support Desktop Support / Network Engineer

Location : Weston, FL (Day1 Onsite)

Job Summary :

We are seeking a skilled Desktop Support / Network Engineer with a minimum of 2-5 years of experience in an enterprise environment. The ideal candidate will have a strong background in diagnosing desktop and laptop issues, remote software deployment, and utilizing monitoring tools to proactively detect and resolve issues. This role requires excellent troubleshooting skills and a commitment to providing exceptional customer service.

Responsibilities :

  • Diagnose and resolve desktop and laptop issues remotely, ensuring minimal disruption to end users.
  • Perform PC and laptop imaging, installation, and repair as needed.
  • Deploy software remotely using established tools and processes.
  • Utilize monitoring tools to identify and address potential issues before they impact users.
  • Collaborate with team members to develop and implement knowledge base systems for improved support efficiency.
  • Provide technical training and support to end users as required.
  • Maintain accurate records of support requests and resolutions using ticketing systems.
  • Identify opportunities for process standardization and improvement.
  • Stay updated on cybersecurity best practices and ensure compliance in all support activities.
  • Work independently and manage multiple tasks effectively under pressure.

Mandatory Skills :

  • Advanced troubleshooting skills for Windows-based end-user computing.
  • Experience with ticketing systems (e.g., ServiceNow).
  • Proficiency in Cloud Infrastructure.
  • Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
  • Effective Communication and customer service skills.
  • Ability to work collaboratively in a team environment.
  • Analytical Thinking and problem-solving abilities.
  • Proactive system monitoring and issue detection skills.

    • Preferred Skills :

  • Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
  • Experience in developing and implementing Knowledge Based Engineering(KBE).
  • Understanding of Infrastructure Design and hardware / software systems.
  • Familiarity with remote troubleshooting techniques.
  • Experience with process standardization initiatives.

    • Qualifications :

  • Bachelor's degree in computer science, Information Technology, or a related field is preferred.
  • 2-5 years of experience in desktop support and network engineering in an enterprise environment.
  • Strong understanding of cybersecurity best practices.

    • Ability to handle multiple tasks simultaneously and work independently.

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    Desktop Support Specialist • Fort Lauderdale, FL, US