Customer Service / Order Processor

Customer Service / Scheduling Coordinator / Order Processor

Hours : M-F 8am-5pm

Pay : $17.50 / hr. (Paid weekly)

Phones : Responsible for answering all inbound calls and handling any questions, concerns, or ordering. Making outbound calls when needed, for example, calling customers back after obtaining appropriate information to answer their questions.

Email : respond to all emails in a timely manner while setting a friendly and inviting tone.

Invoicing : daily invoicing completed picked up / shipped orders

Accounts : Keeping customer accounts up to date with accurate information and notated accordingly.

Order Processing : processing orders through the system and setting up job batches.

Attitude : Upbeat and positive attitude to maintain customer satisfaction, relationships, and a positive work environment

Teamwork : Being able to work as a team and jump in and help in other areas and positions as needed.

Programs Used : (experience a plus but not required- we fully train on all programs)

• Quickbooks
• Thunderbird Email & Web based email
• Microsoft Office or like products
• Router CIM
• Production Coach
Required Skills :
• savvy
• minimum of 45 WPM
• years of Customer Service experience
• work in a team setting and as an individual.
• oriented, organized, motivated, handle stress well, efficient time management, punctual, and looking for long-term employment.

Job Type : Full-time

Pay : $17.00 per hour

Expected hours : 40 per week