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Inside Sales Support Specialist

Inside Sales Support Specialist

Duraframe LLCWebster, NY, US
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Job Description

Job Description

Salary : $18-$22 Hourly

PURPOSE OF THE POSITION

As the Inside Sales Support Specialist, you will be an integral part of Buildcorp inside sales & customer sales team who will be office-based, handling sales related duties such as quoting, providing technical assistance, liaising with other departments, such as scheduling, shipping, and operations. Providing extreme customer service, is a priority to the position. Position will include telemarketing, man the online chat line, and other sales and customer service-related duties to drive sales. A willingness to learn, a preparedness to push yourself and a 100% commitment to the Buildcorp strategic objectives will make you successful in this position.

KEY EFFECTIVENESS AREAS / RESPONSIBILITIES

  • General Duties

Main Activities :

  • Handle incoming telephone inquiries relating to Buildcorp product range, including stock availability, lead times, etc.
  • Work within and help build team involved in inside sales, lead generation, customer sales support, quoting, and occasionally pulling orders as needed.
  • Monitor and process, orders from customers.
  • Monitor incoming email inquiries, answer requests, and follow up leads to build Buildcorp sales.
  • Liaise with all Manufacturers, Distributors, Product Managers and Production / Scheduling Planners for all product lines keeping open lines of communication with all.
  • Follow through on all customer enquiries, including liaising with other staff members and getting back to the customer in a timely manner.
  • Complete quotes for Buildcorp products.
  • Adopt and impart the Buildcorp USP, value propositions and brand strategies.
  • Effectively use telephone and email to prospect for new leads including follow up of leads as well as quote follow up.
  • Attend all Customer Sales support / Sales meetings; be prepared for up to date inquires on all customers and pending orders.
  • Collect, file & update customer contact information in accordance with the Buildcorp Netsuite database entries.
  • Liaise with Dispatch and customers to advise on deliverys status and any delivery issues.
  • Understanding of the warehouse stock inventory and ordering process, assist in Inventory cycle counts.
  • Assisting in Netsuite entries.
  • Other Sales Responsibilities :
  • Actively contribute ideas and solutions for the sales team, including the provision of market intelligence on competitor activities, products, applications and prices.
  • General Duties :
  • Understand and maintain confidentiality relating to all business activities, especially relating to financial details and customer / supplier details.
  • Be accountable for your time. Lodge weekly KPI time sheets with your manager.
  • Understand and maintain correct protocols and SOPs when interacting with other staff, or customers and suppliers.
  • Teamwork and Leadership Responsibilities :
  • Be prepared to learn. Call out for additional assistance immediately when a question comes up that you are not highly competent in responding to.
  • Ensure Customer Service team are efficient in the allocation of resources and tasks including backing up each member as required.
  • Be a team player. Work with the Buildcorp Team for the good of the whole business.
  • Abide by communication protocol for all Buildcorp Team members.
  • Email & phone calls must be responded to promptly.
  • Manage time in an effective manner, such that all tasks are done in specific time zones each day. Request help if you are becoming overloaded.
  • Confidentiality is paramount. Any breach of trust will be regarded seriously & addressed in an appropriate manner by senior management. Anyone involved in the Buildcorp Team is required to sign a confidentiality agreement.

    • SELECTION CRITERIA

  • Preferred knowledge :
  • Know and value the need for fanatical customer service.
  • Understanding of basic sales processes.
  • Understanding the basic accounting and bookkeeping principals.
  • Understanding of basic principles for business success.
  • Understanding the principle of maintaining suitable profit margins.
  • Proficient in both Excel spreadsheets, and Netsuite systems.
  • Some knowledge of the construction industry.
  • Ability to maintain a high level of accuracy in preparing and entering information.
  • Preferred skills :
  • Excellent interpersonal skills
  • Excellent listener and proficient in verbal communication and presentation
  • Resilient
  • Sales passion and drive
  • Analytical problem solver and negotiator
  • Attention to detail
  • Effective written communication skills
  • Time and task management
  • Team player and team builder
  • Personal Attributes :
  • To be honest and trustworthy.
  • Be respectful.
  • Possess cultural awareness and sensitivity.
  • Be flexible.
  • Demonstrate sound work ethics.
  • Respect the Buildcorp values and uphold the Mission and Vision Statement.
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    Inside Sales Support • Webster, NY, US

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