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ServiceNow Business Development Executive

ServiceNow Business Development Executive

SHIWashington, DC, US
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ServiceNow BDE

As a ServiceNow BDE at SHI, you will play an important role contributing to the company's sales success. Working with prospective and existing SHI customers, you will be responsible for selling professional services related to the ServiceNow platform and associated ServiceNow software licensing. The BDE will be part of the ServiceNow Sales Team and will provide expertise on the entire ServiceNow platform to all SHI business units. The ideal candidate will be experienced with the ServiceNow capabilities of ITSM, ITAM, ITOM, SPM, and SecOps. This position is a remote-based and will support the assigned territory and will require occasional travel within the U.S. (up to 50%).

Role Description

  • Create and execute sales plans to consistently achieve or exceed your assigned quarterly sales quota
  • Work with assigned accounts to identify, progress, and close sales of professional services and associated software licensing
  • Maintain an expert level knowledge and communication pertaining to the value of the ServiceNow platform, its component solutions, and that of SHI and its offerings
  • Build effective relationships with ServiceNow and collaborate to develop plans for assigned accounts
  • Act as an escalation point and advocate for critical customer issues
  • Be the trusted advisor to the customer by understanding their existing and future roadmap to drive SHI services within the marketplace
  • Prospect qualification and the development of new sales opportunities and ongoing revenue streams
  • Arrange and conduct initial meetings and presentations
  • Sales process management and opportunity close
  • Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Behaviors and Competencies

  • Reporting : Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions
  • Training : Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions
  • Relationship Building : Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions
  • Problem-Solving : Can identify problems, propose solutions, and take action to resolve them without explicit instructions
  • Results Orientation : Can set personal goals and work towards them, achieving results consistently
  • Analytical Thinking : Can apply critical thinking to analyze data, identify patterns, and make basic inferences
  • Data Analysis : Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them
  • Teamwork : Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others
  • Communication : Can effectively communicate complex ideas and information, and can adapt communication style to the audience
  • Time Management : Can generally use time effectively and is working towards improving task prioritization and deadline management

    • Skill Level Requirements

  • The ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process. - Intermediate
  • Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization. - Intermediate
  • Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making. - Intermediate
  • Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - Intermediate

    • Other Requirements

  • Completed Bachelor's Degree or relevant work experience required
  • Minimum 5 years in an account executive or equivalent role selling enterprise software solutions and / or software implementation services
  • Experience with the ServiceNow ecosystem and / or ServiceNow partner is required
  • Ability to travel
  • Ability to work flexible hours

    • The estimated annual pay range for this position is $90,000 - $130,000 plus commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

    Equal Employment Opportunity M / F / Disability / Protected Veteran Status

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    Servicenow Executive • Washington, DC, US