Scheduling Specialist

We seek a Scheduling Specialist to join the team here in San Diego, CA. The position has both scheduling and dispatching responsibilities for our field technicians. This position basically creates service orders and assigns them to our technicians. These technicians work out of our 5 operating centers (Eastern, Northeast, North Coast, Beach Cities, and Metro (downtown)). A lot of back-and-forth communication with field technicians and supervision and some internal groups within SDGE (planning, new service, customer generation).

Job responsibilities :

Analyzes and efficiently schedules field technician workload to optimize company resource utilization. Coordinates with both internal and external stakeholders to ensure work orders are prioritized and completed as efficiently as possible taking into consideration both resource availability and scheduling efficiency. Takes corrective action as necessary to ensure project schedules are adhered to and critical issues are not overlooked.

Duties and Responsibilities

• Analyzes work orders and makes timely and appropriate decisions to create schedules and assign jobs in accordance with operational business priorities for company workforce.
• Evaluates resource and workload issues; tracks and monitors work; taking corrective action as necessary. Evaluates work details with job owners to schedule / reschedule work as required; makes decision around job readiness for scheduling purposes. Maintains close working relationship with interdependencies.
• Analyzes and maintains reports for work order completion to ensure project schedules are adhered to and critical issues are not overlooked. Maintains effective communications with both internal and external stakeholders, Leadership, and Manager to ensure scheduling targets are met.
• Evaluates and analyzes work forecasts for resource availability. Provides effective collaboration to support special projects to ensure scheduling performance targets are met.
• Monitor phones to work with field employees, internal and external customers to provide a resolution to field order related issues, questions or concerns.
• Assist in the development, implementation and enhancement of systems / processes for identifying, tracking and summarizing service orders and work scheduling commitments for projects and regularly scheduled work.

Desired Skills & Experience

Pay

$25hr - $27hr