Call Center Representative

Call Center Representative

Location : Savage, MD

Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free.

We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes and earn a substantial income doing it!

General Purpose

Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads.

Responsibilities

• Deliver a scripted pitch to homeowners
• Adjust the script as needed to meet homeowners' needs
• Handle homeowner questions and overcome objections
• Collect homeowner information (name, address, phone number, etc.)
• Receive and schedule appointments over the phone
• Enter appointment details and homeowner information into the system
• Confirm appointments with canvassers or sales representatives
• Assign appointments to sales representatives
• Make quality control calls
• Respond to incoming calls from potential homeowners
• Follow up with homeowners after initial contact
• Maintain and update lead information and reports

Qualifications

Benefits