Sr Engagement Manager

Senior Engagement Manager (Marketing AI / CDP)

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and powers some of the largest global AI deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer, from Marketing to Customer Service. Our platform delivers the only multimodal architecture that combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot to guide userscentered entirely around the customer experience. We uniquely understand how to capture and analyze voice, video, and text to deliver truly intelligent engagement.

Uniphore's CDP platform, built for visionary marketers, brings cutting-edge data management solution and AI together to dramatically improve how marketers manage customer data, personalize customer experience and improve marketing efficiency. We superpower the full workflow, from data collection to orchestration of customer journeys, to predictive Machine Learning models and, finally, to AI Agents acting as co-pilots for marketers. We believe the future runs on the connective tissue between people, machines, and dataall in service of building more human experiences for customers and employees.

Finally, we are a fun team of data-driven and customer-obsessed self-starters. We love to take initiative, test and try new things, anticipate needs, and proactively solve problems.

Job Overview

We are looking for a highly organized and client-focused Engagement Manager to lead implementation projects of our Customer Data Platform (CDP) and AI suite of products for our enterprise customers, Fortune 1000 companies with nationwide and global operations. This role is crucial to ensuring a smooth, on-time, and value-driven implementation experience.

In this role, you will work cross-functionally with clients and internal teamsboth technical and business SMEsto understand marketing use cases, capture requirements, and integration needs.

Key Responsibilities

• Cross-functional coordination and business analysis : Drive discovery sessions to identify data sources, requirements, and desired marketing outcomes.
• Work with clients to define technical and business KPIs, prioritize roadmap use cases.
• Serve as liaison between the client and Solutions Engineers, Product Managers and Data Engineers.
• Guide clients through the onboarding, training, and enablement process.
• Maintain accurate and thorough documentation for each client implementation.
• Assist with client training and best practices to ensure strong adoption.
• Post-implementation, track and report on key implementation KPIs.
• Provide feedback to product and engineering teams to improve platform usability and deployment efficiency.

Qualifications

Hiring Range : $140,400 - $193,050for Primary Location of USA - NY - New York. The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference : USA - CA - Palo Alto, USA - NY - New York

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.