Audiology Clinical Assistant / Audiology Tech / Audiology Assistant

Job Description

Job Description

JOB SUMMARY : We're excited to welcome a motivated and compassionate Audiology Assistant to our team! As a vital part of our ENT practice, you'll support our audiologists in delivering outstanding patient care and improving hearing health in our community. If you're enthusiastic about helping others, eager to learn, and ready to be part of a supportive and collaborative environment, we'd love to meet you! This position can be the spring board into a career path for someone who is excited about hearing care and eager to learn and grow.

SUPERVISION RECEIVED : Reports directly to the Audiology & Speech Manager.

SUPERVISION EXERCISED : Supervised by Audiology Manager and Audiologists

PHYSICAL DEMANDS : May require prolonged sitting, some bending, stooping, and stretching, requires eye hand coordination, and manual dexterity associated with a normal office environment. Occasional stress related to workload and customer problems.

WORKING CONDITIONS : Normal medical office environment which includes possible exposure to communicable diseases. Occasional evening or weekend work might be required.

MAJOR DUTIES AND RESPONSIBILITIES :

• Escort the patient to the testing area
• Place headphones, insert earphones, or bone oscillator appropriately. Maintain, troubleshoot and test equipment, Reset and clean equipment between patients.
• Collaborate with the audiologist to set expectations and ease patient concerns
• Follow real-time prompts from the audiologist to ensure accurate testing
• Monitor patient engagement and comfort during the session
• Wear a headset and maintain a professional, calm presence on camera
• Clear communication with remote audiology through video conferencing
• Remain composed and solution-focused if technical issues arise
• Manage patient experience in office through different providers
• Assist audiologists with appropriate documents in EMR system
• Coordinate closely with both the onsite ENT team, Audiology team remote audiologist
• Continue fulfilling standard clinical duties within the ENT workflow
• Assist onsite Audiology team with miscellaneous administrative duties

EDUCATION / TRAINING / EXPERIENCE REQUIRED :