Sales & Service Representative

Sales & Service Representative

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and / or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial / operational performance.

Key Duties & Responsibilities

• Respond to customer requests for quotes by sourcing products from existing Company inventory or buying them externally.
• Build quotes that simultaneously create value for the customer and profitability for MRC Global.
• Identify and actively pursue sales opportunities to contribute to overall sale growth.
• Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
• Utilize MRC Global systems / software to create quotes, locate available products / materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
• Adhere to customer contract requirements related to pricing / non-contract pricing, freight, delivery schedules, and KPIs.
• Verify the on-time shipping / delivery status of pending inbound and outbound shipments.
• Communicate status proactively with the customer and adjust product sourcing efforts if needed.
• Proactively respond to customers' needs and concerns with options by using a problem-solving approach.
• Validate that products specified in customers' quote requests are permitted per their respective approved manufacturer's list (AML) or other customer-provided specifications.
• Reference customer processing guides and other tools / resources to maintain familiarity with customer preferences / processes.
• Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
• Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
• Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

Required Experience

Skills & Abilities

Working Conditions