Job Description
Job Description
Patient Care Tech (PCT)
Job Summary : The Patient Care Tech is a member of the health care delivery team and is responsible for assisting the clinical team with daily duties and patient care. The Patient Care Tech performs delegated clinical duties within the supervising clinician or registered nurse’s scope of practice and in conjunction with a Certified Medical Assistant (CMA), LPN, or RN. A Patient Care Tech’s duty may include the following : taking vital signs, observing during patient procedures / examinations, preparing laboratory specimens, using various pain scales to screen for pain, disinfection and stocking of exam rooms and clinical areas, and various clerical duties such as patient scheduling. A Patient Care Tech may be enrolled in the CMA course at Chesapeake College and eligible for the CMA Scholarship Program. This is a nonexempt, full-time position in pay grade 2 with the pay range of $17.39 - 21.74. The Patient Care Tech reports directly to the Medical Clinical Care Director.
Required Skills / Abilities :
- CPR certified. If not certified, can complete the certification during orientation period.
- Completes EHR training upon hire.
- Must be proficient in basic computer skills.
- Career-focused
- Interest in pursuing a career in the health care field
- Health care experience is a benefit but not required
Education and Experience :
High school diploma or GED certificateCNA certification preferred.Could be enrolled or actively completing the enrollment process for a CMA programWorking Conditions and Physical Requirements :
General office environmentOccasional travelFrequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching.Includes fine and gross motor skills, lifting less than 20 pounds, and vision.Occasional exposure to workplace conditions includes air borne pathogens, blood borne pathogens and cleaning agents.Standards of Behavior :
Commitment To ServiceRespectQualityTeamworkPatient FocusIntegrityAccountabilityCaring & CompassionProfessionalismListening & RespondingSafetyAIDETJob Related Competencies :
Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective.Attention to Detail - The ability to process detailed information effectively and consistently.Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences.Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.Time Management- The ability to effectively manage one’s time and resources to ensure that work is completed efficiently.Commitment to Community :
Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by :
Prioritizing access for all individuals;Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore;Actively engaging with patients, families and staff;Fostering a workplace culture in which everyone is treated with dignity.Duties / Responsibilities :
Initial Patient Health Data CollectionCollects health status data relevant to the patient’s presenting problem in a continuous, systemic, and complete manner.
Completes specified components of a patient intake accurately, including but not limited to vital signs, chief complaint, allergies, family history, quality measures, depression screening, alcohol / drug screening, and tobacco screening.Consistently documents in the Electronic Health Record according to established procedures.Properly prepares patient for Clinician by following established intake standards for all visit types including face-to-face and virtual visits.Assists the CMA or nurse in implementing the plan of care as requested by the Clinician including- preparation of laboratory specimens and Point of Care test specimens.Observes clinician, CMA, or nurse during patient procedures and / or examinations including pap smear, vaginal exams and swabs, colposcopy, incision and drainage, punch biopsies, ear lavage, nebulizers, Nexplanon insertion / removal, IUD insertion / removal, toenail evulsions, and mole / skin tag removals. Clinical Assistant may not perform any invasive procedures on patients but is able to observe in the presence of a clinician, CMA, or nurse.Assists patients with appointments and referrals as needed by researching chart to find answers to referral questions (when, where, why) and future appointments at CCHS.Maintains a safe and hygienic environment for patients and staffCleans and disinfects exam room after each patient visit according to CCHS and CDC protocol.
Properly dons and doffs PPE as required for each type of patient encounter.Removes and processes all patient specimens collected during visit.At the end of each day, ensures proper disinfection of every exam room and work area including lab.Adequately stocks exam rooms daily according to practice standards and provider requests.Follows CCHS and CDC protocol for distinction of clean and dirty areas within the lab.Effectively Communicates within the CenterCommunicates with members of the healthcare team to address patient’s questions and / or concerns to the appropriate team members.
Consistently identifies patients at risk and communicates with providers, nurses, and CMAs on patient needs.Performs Other Duties as RequiredAnswers telephones, greets patients, schedules appointments, and maintains medical records.
Assists CMA and nurse with nurse visits for pediatric, adult, and women’s health patients. These may include but are not limited to blood pressure checks, weight checks, urine specimens, urine pregnancy test.Travels to other CCHS sites to assist CMAs, nurses, and Clinicians within the department as needed.Attends monthly site meetings, department meetings and full staff meetings as required.Consistently displays professionalism and respect during interaction with CCHS patients, staff, clinicians, and guests.Assists CMA with review of open radiology and lab orders for all providers.Review chart and call diagnostic centers to look for results, if no results, send missed lab / x-ray letter. Close orders or reset due date alarms accordingly.Assists CMA with pre-visit planning. Coordinates with provider and updates patient chart prior to patient appointments per provider preferences and patient needs.List specific reason for visit, last A1c if applicable, screenings needed (A1c, colonoscopy, mammogram, pap, etc.), and vaccines due.Regular, reliable attendance is a requirement of this job.Benefits :
Tuition and education assistanceCertification scholarships availablePaid holidays (9)Flexible paid time off and vacation scheduling403(b)403(b) matchingEmployee assistance programFlexible spending accountHealth insuranceDental insuranceVision coverageLife insuranceReferral programEmployee wellness programDiscretionary BonusesChoptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
