Claims Manager

General

Job Title : Claims Manager

Division : Group Claims

Reports To : Claims Focus Group Leader, as per Beazley's organisation chart

Key Relationships : Claims Team Heads of ("Heads of"), Claims Team Leaders ("CTLs"), Claims Business Management Team ("CBMT"), direct reports, Underwriting & Claims Operations ("UCO"), Underwriters, Ceded Reinsurance, clients, brokers, and key external vendors.

Job Summary : A senior independent claims handler who will manage and oversee the end-to-end claims process while leading a team of claims professionals. To help achieve the Beazley vision of being the highest performing specialist insurer through proactively managing claims, at an individual and portfolio level. To optimise spend and achieve high levels of satisfaction for the client and broker through high quality claims management, resolution, and excellent client service. To assist the facilitation and development of a collaborative approach across the claims function to learn, share ideas and diverse perspectives, and develop ways of working to best meet the challenges of Beazley's clients. To support and facilitate the ongoing growth and development of claims capabilities across the team and the mentoring and development of any direct reports.

Key Responsibilities :

Individual Claims Leadership

• Proactively manage and oversee a diverse portfolio of treaty reinsurance claims, to include but not be limited to, BI claims, from a severity, complexity, or client / broker relationship perspective from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.
• Manage a portfolio of Category 2 and some Category 1 claims (i.e. claims with an expected or actual value in excess of $250,000) including (depending on training and agreement of the Head of) Coverage Litigation with allegations of bad faith.
• Liaise with senior management, subject matter experts, and other internal teams in various specialty areas to develop insights and approaches for high-profile claims.
• Develop, iterate, document, and execute claims strategies taking into account uncertainties, key decisions, potential outcomes, and estimated associated costs.
• Follow at all times Beazley's Claims Reserving Philosophy and Claims Standards.
• Understand and implement Beazley's Conduct Risk Policy.

Claims Portfolio Management

Manage a claims portfolio to optimise performance including the :

Partnering with Underwriting and Claims FGL

Claims Team Management and Development

Broker and Insured Relations

Operational

Third Party Management

Conflicts of Interest

General

It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to :

Comply with Beazley procedures, policies and regulations including the code of conduct, which incorporates the PRA and FCA Conduct.

Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.

Display business ethics that uphold the interests of all our customers.

Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.

Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.

Adjuster license(s) may be required as part of your job responsibilities. If required, those licenses must be obtained within the first 90 days of your employment and in accordance with an individual licensing plan established by Beazley Compliance and your Manager.

Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Who We Are :

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and / or personal development. Our Employee Networks include :

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as :

The Rewards

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $120,000-$132,000 per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.