SSVF Case Manager Supervisor Amarillo / Lubbock Region

The SSVF Case Manager Supervisor is responsible for providing direct supervision to the Case Managers, Health Care Navigator, and Intake Coordinator. The Supervisor will provide direction and support to case managers as they serve the Veteran clients. The Supervisor will both train and ensure that case managers follow procedure and guidelines of the SSVF grant. The Supervisor will be responsible for leading case staffings, case conferencing, and other staff meetings. The Supervisor will also have direct contact with clients to resolve questions or issues. They will be responsible for approving check requests and confirming that spending is eligible under the grant. The Supervisor will also support a cohesive team mentality, encouraging partnership between team members for the benefit of the client. The Supervisor will also work with the Assistant Director and Director of Housing Services to review policy and procedures and will use feedback from the SSVF Compliance Specialist to guide continuous quality management and improvement.