Project Manager - Genesys

Project Manager - Genesys Cloud Contact Center Ivr

As a Project Manager, you'll be working within our professional services customer-facing project management team to manage enterprise-wide contact center solutions for customers from many verticals. The professional services team is responsible for delivering end-to-end solutions, including design, implementation, and support.

Your role will involve managing projects from initiation to closure, ensuring that all projects are delivered on time, within scope, and within budget. You will work closely with cross-functional teams, including engineering, sales, and support, to deliver high-quality solutions to our customers.

Key responsibilities include :

• Managing project timelines, budgets, and resources
• Coordinating with stakeholders to ensure alignment on project goals and deliverables
• Providing regular updates to stakeholders on project status and any issues that may arise
• Ensuring that projects are delivered in accordance with the company's quality standards
• Identifying and mitigating risks to project delivery

If you have a passion for delivering exceptional customer service and have a strong background in project management, we want to hear from you.