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Service Manager - Construction

Service Manager - Construction

Butler Machinery CompanyFargo, ND, US
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Job Description

Job Description

As the Service Manager, you'll oversee the service department by tracking job progress, resolving customer concerns, leading the team, and managing schedules. If you have a passion for customer service and relevant experience, check out the job description below and apply today!

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
  • Maintains a high level of customer satisfaction.
  • Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
  • Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.
  • Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
  • Monitor Key Performance Indicators and other available reports and adjust business plan and procedures / processes as appropriate.
  • Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
  • Handles documentation and resolution of Goodwill claims with manufacturers.
  • Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.
  • Interviews and hires personnel for service department.
  • Maintains a safe, clean, neat and orderly work environment.
  • Prepares customer repair estimates and / or quotes as required in a timely and accurate manner and provides follow-up.
  • Resolving customer disputes to ensure fair value for the customer and company.
  • Reviews work orders and ensure timeliness of completion and accuracy.
  • Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
  • Regularly review JHA’s, review company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
  • Works within and promotes vision, mission, and values of BMC.
  • Performs other duties as assigned.

Supervisory Duties :

  • Manages all service department personnel.
  • Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department
  • Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development
  • Communicates with and coaches employees on assignments, providing technical expertise as needed.
  • Selects, trains and develops employees consistent with department / division goals, providing coaching on career development

    • Qualifications :

  • Excellent customer service skills
  • Good oral and written communication skills
  • Computer knowledge
  • Must have good leadership, detail and organizational skills.
  • Ability and willingness to work flexible hours
  • Mechanical experience with the product lines we represent preferred.
  • Completion of Lead Yourself for internal candidates is preferred.
  • Two-year degree or equivalent experience and training preferred.
  • Prior supervisory experience or Service Management Training preferred.
  • Must possess a clean driving record

    • As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package :

  • 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
  • Health Insurance – 3 plan options
  • Health Savings Account – Employer contribution up to $1,300 / year
  • Dependent Care Flex Spending Account
  • Dental Insurance – 2 plan options
  • Vision Insurance
  • Basic Life / AD&D and Supplemental Life Insurance
  • Employer paid Short-Term Disability Coverage – 60% of base pay / salary
  • Long-Term Disability Coverage
  • Maternity / Paternity Benefits
  • Holidays
  • Paid Time Off (PTO)
  • 401(K) Plan
  • Employee Assistance Program (EAP) – including Health Coaching
  • SmartDollar – employer paid financial planning program
  • Legal Shield / ID Shield products
  • Voluntary Benefit options - Cancer Insurance / Accident / Hospitalization

    • EOE / Vet / Disability

    #LI-Onsite

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