Job Description
Job Description
Ida Claire is searching for our next great manager to join the Ida Claire Crew!
Creating authentic hospitality experiences for team members and guests is the mission of all our Managers at Ida Claire. The Ida Claire Service Managers are relentlessly focused on cultivating a cohesive team and fun atmosphere, providing every guest with a memorable experience to keep them coming back for more. They aspire to run the perfect shift by planning and executing with determination and drive. They know that the guest experience will never exceed that of their teams' experience. They prioritize their teams' training, coaching and development. A love of southern inspired food, creative cocktails, and the best spirits in the world are a plus. Our ideal Ida Claire Service Manager has 2-4 years of high-volume restaurant experience. New restaurant opening experience a plus!
Salary Range : 60k-75k, + bonus
A Service Manager at Ida Claire is a(n) :
Business Driver
- Drive top line sales performance by delivering stellar experiences, community partnerships, and leadership throughout the restaurant
- Control costs by managing controllable expenses using the systems put in place to successfully manage them
- Ensure proper labor management through accurate schedule writing, adjusting weekly for changes in sales forecast, event knowledge and weather
- Maintain a safe, well-manicured restaurant, as pristine and organized behind the scenes as it is for the guests
Experience Curator
Prepare and communicate a plan each shift with their team to anticipate potential issues or bottlenecks after they arriveEngage guests with a “welcome to our home” mentality to ensure a personal connection to Ida Claire and an genuine hospitality dining experiencePossess a near obsessive need to correct any mistakes or flaws in the guest experience, always personally handling any issues that arisePartner with the Culinary Team to deliver an exceptional culinary experienceExecute unique Ida Claire experiences through live music, a welcoming atmosphere, and personalized one-of-a-kind servicePeople Champion
Hire, train and retain the best talent in the industryEnsure team members have the knowledge, tools, and resources needed to be successful in their rolesParticipate in orientation and onboarding process for all new front-of-house team membersCreate a culture that draws potential new team members in and allows them to be their best at what they doHold front-of-house team to the highest of standards through consistent coaching and feedbackAOR Master
Own their designated Areas of Responsibility (AOR) and set standards of shift performanceOversee all AOR scheduling, training & development, one-on-ones, and specialized tasks, celebrating wins and redirecting results as neededParticipate in all manager meetings with AOR updates including hiring needs, team performance, wins, and opportunities for improvementA Successful Service Manager at Ida Claire :
personally embraces & demonstrates an understanding of Ida Claire Brand DNAthrives in a fast-paced, urgent environmentmaintains a positive and uplifting work environmentscool, calm, and collected under pressureensures a safe and healthy work environmentmotivates the team through growth opportunities and engagementunderstands competitive set and strives to leada high school degree or equivalentbachelor's degree in hospitality management or related preferredtwo+ years restaurant management experience with similar restaurant / volumeknowledge of Open Table or similar software preferredproficiency with Microsoft Outlook / Office Suite preferred