Talent.com
Level 2 MSP Field Engineer
Level 2 MSP Field EngineerZipRecruiter • Modesto, CA, US
Level 2 MSP Field Engineer

Level 2 MSP Field Engineer

ZipRecruiter • Modesto, CA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

Job Overview : To provide Level 2 technical support in the maintenance and troubleshooting of critical systems, end-user devices, network technologies, printers and VOIP. Candidates should have some practical experience working with Microsoft 365 Administration, Windows servers and desktops, terminal services, network equipment, RMM tools, technical support and telephony services. Position is full time with wages based on experience and certifications.

Responsibilities

  • Contributing to a workplace culture consistent with TOTLCOM's mission, vision and values
  • Displaying strong inter-personal and communication skills to client satisfaction
  • Assist with project planning and resource estimation for new projects
  • Providing technical recommendations and guidance for projects
  • Evaluating and ensuring completed work meets quality standards
  • Building and modifying systems to meet project and user requirements
  • Deploying, engineering, and optimizing enterprise class, technology-based systems
  • Providing premier technical assistance and consulting to valued customers
  • Analyzing, designing and documenting server disaster recovery and fail-over technical solutions
  • Troubleshoot system and network issues through root-cause analysis and implementing solutions
  • Demonstrate high emotional intelligence (EQ) while interacting with customers and peers
  • Analyzing business processes and services to determine how people, processes, data, communications and technology can best meet requirements
  • Attending and facilitating technical design reviews and technical briefings
  • Assuming other duties and projects as they arise
  • Responding to internal trouble ticket system requests and accurately documenting the path to resolution
  • Providing on-call support as part of a scheduled rotation with other team members

Required Qualifications

  • Certification in at least one IT discipline relevant to this position
  • 2-5 years of hands-on experience in similar role
  • Valid California Driver's License
  • Self-motivated, able to make independent choices, free from immediate direction or supervision
  • Strong written and verbal communication skills
  • Experience in providing first line IT support
  • Able to work evenings and weekends if required

    • Qualifications

    We are willing to provide some additional training for the technologies or services below, but you should have a solid understanding of the basics.

  • Server administration including Windows Server 2012, 2016, 2019 and 2022 and Hypervisor's
  • Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation / deletion of user accounts, devices, and policies.
  • Knowledge of applying patches and updates for Windows servers and clients
  • Knowledge of managing and troubleshooting network switches, routers, access points and other network devices.
  • Administered and supported security firewalls such as WatchGuard
  • Administration of on-premise and / or cloud-hosted PBX systems
  • Strong knowledge of Windows end-user operating systems including Windows 7, 8, 10 and 11 Professional

    • Company Description : 50 years of dedicated service to our customers and employees in No. Ca.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Field Engineer • Modesto, CA, US