Surety Processing Specialist

Surety Processing Specialist

The Surety Processing Specialist (SPS) position will consistently and effectively develop, enhance, and solidify relationships within the service team by providing exceptional service in accordance with Hylant standards. The SPS role will provide a high level of quality support to the Surety Processing Specialist II (SPS II) in Surety, as well as any Client Executives (CE) and any other service team members in the handling of the surety placements. In the SPS capacity, the candidate will continue to grow and develop surety knowledge in a professional and reliable manner. Maintaining a high level of accuracy and a strong attention to detail are a must for success in this role.

In This Role You Will Execute On :

• Proven record of exceptional technical knowledge of the Surety industry working independently on both commercial and contract bonds.
• Perform efficiently in preparation and administration of bonds, consents of surety, change riders, continuation certificates, bond rates and capacity letters.
• Familiar with and access to full authority and all necessary bonding tools. (Online Platforms)
• Provide timely, professional responses to all surety inquiries anticipate same day or next business day at latest. Discuss additional service standards with Department Leader.
• Full understanding of and experience with resources necessary to complete commercial & contract bond workflow, including but not limited to Builder's Exchange, understand how and where to access specifications and requirements needed to execute any and all types of bonds ie. (license, permit, bid and performance, payment and misc) bonds for new and existing clients.
• Integrate, as needed, with the surety team for ongoing training, efficiencies, industry knowledge, and to improve professional skills and key relationships in both commercial and contract surety divisions.
• Ability to build strong relationships with current surety partners and prospects.
• Consistently provide exceptional customer service to clients (internal & external) and vendor partners, leading to a 97% or higher client retention ratio and opportunities for growth within the existing book of business.
• Demonstrated leadership competencies within Hylant and regional / office leadership.
• Strong desire to continue to improve professional skills, industry knowledge and key relationships.

In This Role You Will Need :

Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with 20 offices in seven states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.