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Key Account Manager

Key Account Manager

Modine Manufacturing CompanyRacine, WI, US
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Key Account Manager

This hybrid role combines strategic account management with inside sales support for the On-Highway Commercial Vehicle market. The ideal candidate will manage key OEM accounts, support internal sales operations, and ensure smooth execution of commercial processes. Success in this role requires strong relationship-building skills, attention to detail, and the ability to coordinate cross-functional activities to meet customer expectations and program requirements.

Key Responsibilities

Account Management

  • Serve as the primary point of contact for assigned OEM and Tier 1 accounts.
  • Develop and maintain strategic Account Plans to support long-term customer relationships.
  • Conduct Pre-Call Planning, present proposals, and negotiate commercial terms.
  • Apply value-added selling and deliver a differentiated service model through responsive, personalized support.
  • Coordinate customer visits and represent Modine at relevant industry events.
  • Collaborate with internal teams (Engineering, Program Management, Operations) to ensure successful program execution and customer satisfaction.

Inside Sales & Commercial Support

  • Support quoting activities, including RFQ responses and pricing updates.
  • Review customer terms and conditions and assist in drafting responses.
  • Set up new customer accounts, review purchase orders, and maintain organized documentation.
  • Assist with forecasting, lifecycle tracking, and new product release (NPR) processes.
  • Ensure tooling charges are invoiced and pricing systems are updated.
  • Resolve pricing and commercial issues to support cash flow and customer satisfaction.
  • Document and improve internal sales processes and support systems.
  • Mediate commercial issues between customers and internal departments.

    • Required Education & Qualifications

  • Bachelor's degree in Mechanical Engineering, Business Administration, or a related field preferred.
  • Associate's degree or equivalent experience accepted for candidates with strong industry background.
  • 57+ years of experience in technical sales, account management, or inside sales within the On-Highway Commercial Vehicle or related OEM sectors.
  • Strong organizational, communication, and analytical skills.
  • Proficiency in Microsoft Excel, Word, and SAP.
  • Experience with strategic planning tools (Account Plans, Opportunity Plans) and commercial documentation.
  • Ability to multitask, prioritize, and work collaboratively in a fast-paced environment.
  • Travel : 2035% across North America for customer meetings and industry events.
  • Work Schedule : 40+ hours / week with flexibility for early or late hours due to global customer base.
  • Team Participation : Active involvement in team and staff meetings required.

    • Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.

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    Key Account Manager • Racine, WI, US