Talent.com
Onsite Consultant
Onsite ConsultantFedEx Office and Print Services • Blue Ash, OH, US
Onsite Consultant

Onsite Consultant

FedEx Office and Print Services • Blue Ash, OH, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Overview

POSITION SUMMARY :

The Onsite Consultant provides professional and responsive service to onsite customers in environments such as production, mailroom, shipping and / or retail services. The Onsite Consultant interfaces with customers at all levels, meets customer requests and contract requirements, and performs duties across various functions including operating computers and equipment, moving boxes, stocking supplies, managing projects, completing forms, sorting papers, and following supervisor instructions. The Onsite Consultant delivers a positive customer experience using consultative skills to anticipate needs, suggest alternatives and provide solutions. This role works with minimal supervision and collaborates daily with customers, managers, team members and vendors to accomplish established objectives.

Employee Benefits :

  • Competitive wages for both full and part time opportunities
  • 401K plan with company match after 1 year
  • Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.
  • Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.
  • Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
  • Sick time accrues 1 hour for every 30 hours worked.
  • Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
  • 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.
  • Paid parental leave for both moms and dads
  • Adoption Assistance Program
  • Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
  • Valuable employee discounts on shipping, printing, and access to LifeCare / Lifemart that offers discount programs for items such as retail and auto purchases, day care services, health and wellness needs, real estate, mobile phone products, education, and more.
  • Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.

GENERAL DUTIES AND RESPONSIBILITIES :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
  • Follow instructions of supervisors and assist other team members in performing onsite functions
  • Meet the onsite guidelines and policies (safety training, background check and any other requirements)
  • Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency
  • Maintain high levels of customer service and use sound judgment to resolve customer service issues; escalate customer issues to supervisor for visibility and support
  • Provide customer service, including problem solving, to satisfy those needs with a minimum amount of supervision
  • Perform multiple tasks at the same time
  • Assist in the training of onsite team members
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Perform administrative duties, including ordering supplies and inventory controls
  • Collaborate with office and print locations as needed to produce customer work, deliver on customer needs

    • Production

  • Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries
  • Operate Digital and Signs & Graphics printers, binding and other auxiliary equipment
  • Monitors production flow to ensure all production orders are done right and on time
  • Responsible for ensuring quality during and after production process
  • Perform all phases of equipment set-up, operation and routine maintenance
  • Produce work in accordance with LEAN manufacturing principles to enable Done Right On Time quality results

    • Shipping & Mailroom

  • Primary responsibility for coordination of all mail and shipping related services and activities
  • Pick-up and deliver customer packages and mail throughout the onsite
  • Maneuver packages with appropriate equipment and / or assistance from another person
  • Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels
  • Operate and maintain an automatic mail processing machine (mail meter) for outbound mail
  • Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
  • Sort and prepare packages and mail for pickup or delivery to the designated mail stops
  • Utilize a tracking system to properly log the receipt and release of packages
  • Utilize pallet jacks and other large package handling equipment
  • Employ investigative research for packages and mail with unknown recipients

    • Retail

  • Demonstrate consultative behaviors to provide friendly, professional service to all customers.
  • Apply expertise in printing, signs and graphics, and shipping to recommend appropriate FedEx Office products and services.
  • Use consultative skills to anticipate customer needs, suggest alternatives, and deliver solutions.
  • Accurately take complex customer orders, including providing pricing information.
  • Manage bid follow-up and consult on complex orders.
  • Apply knowledge of onsite pricing and contractual obligations.
  • If applicable, operate the Point of Sale terminal, process financial transactions, and handle cash securely.
  • All other duties as needed or required

    • MINIMUM QUALIFICATIONS AND REQUIREMENTS :

  • High School Diploma or equivalent education required
  • 1+ year of specialized experience preferred
  • Excellent verbal and written skills
  • Proficiency with computer systems and ability to learn new software applications quickly
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

    • ESSENTIAL FUNCTIONS :

  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend / twist at the waist and knees
  • Ability to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position

    • Notes

    Minimum Qualifications repeated in the original content were duplicated in the source; essential functions also duplicated later in the listing. This refinement consolidates the information while preserving all substantive requirements and complies with formatting guidelines. The following legal and policy statements are retained as provided by the client.

    Additional Details :

    Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

    FedEx Office is an Equal Opportunity Employer including, Vets / Disability.

    Know Your Rights

    Pay Transparency

    Pay :

    Notes on accommodations and fair chance hiring :

    FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

    FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including various fair chance laws. The existence of a criminal record is not an automatic bar to employment and will be considered case-by-case. If applying in Philadelphia, PA see local fair chance requirements.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Consultant Onsite • Blue Ash, OH, US