Help Desk

This position requires access to export-controlled information. Therefore, only U.S. persons (U.S. citizens, and lawful permanent residents) will be considered.

At Cox Manufacturing , we combine precision machining excellence with a mission to serve others. Our vision is to deliver top-tier small part production services, support a high quality of life for our employees, and be a positive influence for Christ, guided by Colossians 1 : 10. We're not perfect, but we're committed to walking with purpose and integrity.

Our core values : Teamwork, Continuous Improvement, Perseverance and Excellence drive everything we do. If you're looking for meaningful work in a company that values both excellence and purpose, we invite you to join our team.

We are seeking a Helpdesk Technician to join our IT support team in San Antonio, Texas. The ideal candidate will have strong technical troubleshooting skills, excellent customer service abilities, and the physical capability to support onsite equipment needs. This role is essential in ensuring smooth day-to-day IT operations across the organization.

Responsibilities

• Provide phone, email, and in-person technical support for end users.
• Troubleshoot and resolve issues related to Windows-based PCs, printers, and peripherals .
• Perform hardware setup, imaging, deployment, and configuration of desktops and laptops.
• Assist with installation and support of software applications and updates.
• Document support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate issues to higher-level IT staff when necessary.
• Maintain and inventory IT equipment, cables, and related hardware.
• Support end users with network connectivity and account access issues.
• Ensure compliance with IT policies, security practices, and data integrity.

Requirements

Preferred Qualifications

Location & Schedule

Compensation : At Cox Manufacturing, we ensure our compensation is competitive by regularly assessing market data and establishing salary ranges accordingly. Your pay is determined based on your experience and the market data for this position. T he salary for this role starts at $22.00 / hour and goes up based on experience.

Benefits : Our employees at Cox Manufacturing enjoy top tier benefits designed to support their physical, financial, and emotional wellbeing. These benefits include comprehensive medical, dental, and vision plans, a 401(k) plan, pension, life insurance, paid time off with holidays, and various wellness programs. Additionally, we offer career path planning and continuing education to help employees achieve their professional goals.