Manager, Customer Tax Support

Customer Tax Support Manager

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner's mentality. We help businesses develop their "Human Capital" to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure's HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

The Manager, Customer Tax Support (CSS Tax Support) leads a team of specialists responsible for delivering exceptional tax support services to Asure's reseller and client base. This role ensures that all customer inquiries and tax-related processes are handled accurately, compliantly, and in alignment with service-level agreements (SLAs).

Leadership & Team Management

• Lead, coach, and develop the Customer Tax Support Specialist team, ensuring they provide high-quality and compliant customer service.
• Establish clear performance expectations, monitor metrics, and conduct regular one-on-one and team meetings.
• Foster a culture of accountability, continuous improvement, and professional growth.
• Manage resource allocation and workload distribution to meet service and operational demands.
• Provide regular feedback and coaching to improve team performance and client outcomes.
• Conduct training sessions on tax updates, software updates, and customer service best practices.
• Resolve escalated issues and complex tax questions with professionalism and clarity.
• Collaborate with cross-functional teams (e.g., product, finance, operations) to improve support workflows.
• Analyze support trends and implement process improvements.

Operational Oversight

Process & Performance Improvement

Client & Partner Engagement

Strategic Contribution

Qualifications

Benefits

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time.

NO AGENCIES PLEASE

Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure's mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.