Event Technician, Audio Visual - Boston Marriott Copley Place Job at Encore in B

Join to apply for the Event Technician, Audio Visual - Boston Marriott Copley Place role at Encore

1 day ago Be among the first 25 applicants

Join to apply for the Event Technician, Audio Visual - Boston Marriott Copley Place role at Encore

Get AI-powered advice on this job and more exclusive features.

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

Strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel / client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

Increases revenue by utilizing floor up-selling techniques.

Works with clients to finalize invoices.

Completes order entries in Navigator, as needed.

Job Qualifications

High School Diploma required. Associate’s degree is preferred.

Internal applicants must meet / complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements : https : / / tinyurl.com / yaznwvk7

External applicants must meet / validate and achieve / complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here : https : / / jobs.encoreglobal.com / en / career-paths

1 year of customer service or hospitality experience is preferred.

1 year of audio-visual experience or equivalent in an educational environment is preferred.

A valid driver’s license is required for team members that may operate Company vehicles.

Additional DOT requirements may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Instills Trust

Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https : / / psav.sharepoint.com / sites / HR / SitePages / Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as : Continuously, Frequently, Occasionally, and Never.

Sitting : 2-3 Hours

Standing : 4-5 Hours

Walking : 4-5 Hours

Stooping : 2-3 Hours

Crawling : 2-3 Hours

Kneeling : 2-3 Hours

Bending : 2-3 Hours

Reaching (above your head) : 2-3 Hours

Climbing : 0-1 Hours

Grasping : 4-5 Hours

Lifting Requirements

0 - 15 lbs :

• Continuously

16 - 50 lbs

51 - 100 lbs : Occasionally

Over 100 lbs : Occasionally

Carrying Requirements

0 - 15 lbs

16 - 50 lbs

51 - 100 lbs : Occasionally

Over 100 lbs : Never

Auditory / Visual Requirements

Close Vision : Continuously

Distance Vision : Continuously

Color Vision : Frequently

Peripheral Vision : Occasionally

Depth Perception : Frequently

Hearing : Continuously

Pushing / Pulling Requirements

0 - 15 lbs

16 - 50 lbs

51 - 100 lbs

Over 100 lbs : Occasionally

Note : The physical requirements marked with an asterisk () indicate activities performed without assistance.

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range : $18.11 - $22.18

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

Seniority level Seniority level Entry level

Employment type Employment type Full-time

Job function Job function Design, Art / Creative, and Information Technology

Industries Events Services

Referrals increase your chances of interviewing at Encore by 2x

Sign in to set job alerts for “Audio Visual Technician” roles. Event Technician, Audio Visual - The Westin Copley Place, Boston Event Technician, Audio Visual - Four Seasons Hotel Boston Event Technician, Audio Visual - The Westin Copley Place, Boston Event Technician, Audio Visual - Four Seasons Hotel Boston Event Technician, Audio Visual - Omni Boston Hotel at the Seaport Event Technician, Audio Visual - Boston Marriott Long Wharf Event Technician, Audio Visual - Omni Boston Hotel at the Seaport Event Technician, Audio Visual - Boston Marriott Long Wharf Boston, MA $80,000.00-$110,000.00 2 months ago

Sound Engineer - Citizens House of Blues Boston Event Operations Supervisor, Audio Visual - The Newbury Boston Audio Digital Signal Processing (DSP) Engineer Babson Park, MA $22.00-$25.00 2 months ago

On Call Generalist & Specialty Event Services Technician - Massachusetts Event Operations Supervisor, Audio Visual - The Newbury Boston We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr