IS Network & Technology Specialist

Role and Responsibilities

This position serves as a key link between business users, Operations Technology (OT), Information Systems (IS), and IT service delivery teams. Under the guidance of local IS management and key stakeholders, the IS Network & Technology Specialist will support, evolve, and promote local IS / IT systems and processes.

Key Accountabilities

Support wide area and local area networks, on-premise hosting environments, VoIP telephony services, and overall IT infrastructure across multiple US sites.

Manage design, installation, maintenance, and delivery of IT-related hardware and software, as well as presentation and conference room systems.

Oversee wired and wireless networking, servers, UPS, desktops, laptops, industrial computers, printers, RF scanners, mobile devices, video conferencing systems, PA systems, security systems, and digital signage.

Build and maintain productive relationships with business users, IS teams, IT vendors, infrastructure delivery teams, Information Security, Physical Security, and Facilities to ensure reliable support.

Qualifications

5+ years of experience in IS / IT support, preferably in a multinational or multi-vendor environment.

Bachelors degree in Computer Science, Network Infrastructure, IT Management, or related field.

Strong knowledge of wired and wireless networks, printer architectures, application landscapes, and WAN / LAN topologies.

Hands-on experience with servers, VMware ESXi, Windows OS, SQL database management, and storage systems.

Working knowledge of Cisco Unity and Unified VoIP administration platforms.

Experience configuring and supporting end-user and mobile devices; Lenovo PC and iOS experience preferred.

Familiarity with ITIL / ITSM practices and ServiceNow.

Strong troubleshooting, communication, and customer service skills.

Must have valid work authorization in the US.