Senior Support EngineerVirtualVocations • Hialeah, Florida, United States
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Senior Support Engineer
VirtualVocations • Hialeah, Florida, United States
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A company is looking for a Senior Support Engineer.
Key Responsibilities
Lead troubleshooting and root cause analysis for high-complexity customer incidents
Create, document, and consistently follow established support processes
Design and maintain support plans, ensuring team alignment and communication
Required Qualifications
Proven experience in technical support or engineering roles
Familiarity with SaaS platforms and Agile methodologies
Ability to work independently with minimal supervision
Strong troubleshooting and analytical skills
Proficiency in relevant programming languages
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Support Engineer • Hialeah, Florida, United States
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