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Customer Service Supervisor- E-commerce

Customer Service Supervisor- E-commerce

Grayson HRHoboken, NJ, US
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Position Overview We’re looking for a Customer Service Supervisor who’s passionate about creating the best customer experience in the world.

This role is the frontline of our organization,  answering inquiries, processing requests, problem-solving, and leading the charge on building and supporting a world-class customer service team.

Responsibilities :

  • Oversee and respond to all customer requests in a timely, thoughtful manner.
  • Problem-solve complex e-commerce issues with creativity and patience.
  • Process returns and exchanges efficiently, ensuring a smooth customer journey.
  • Manage and develop an in-house Customer Service Representative team.
  • Support customer retention and loyalty initiatives.
  • Jump in on special projects and ad-hoc requests that keep us moving forward.

Perform other related duties as needed — because in a startup, no two days are ever the same Qualifications :

  • Bachelor’s degree and 3+ years of Shopify customer service experience.
  • Strong background in (or passion for) eCommerce and retail.
  • Thrives in a fast-paced environment and loves supporting others.
  • A positive attitude, an open mind, and eagerness to learn.
  • Familiarity with Gorgias or similar customer service platforms (bonus points) Availability for a full-time, in-office role in Hoboken, NJ.

    • What We Bring to the Table Competitive compensation package (base pay range :

  • $40,000 – $59,000, may vary by location).
  • Benefits include unlimited PTO, health, dental, vision, and 401(k).  A fast-paced, casual, and fun work environment.
  • A chance to be part of a scrappy, growing startup with a team of smart, creative, and determined people who love what they do.
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    Customer Service Supervisor • Hoboken, NJ, US