Resident & Facility Services Assistant

Job Description

Job Description

At Greencroft Communities, we believe in creating a place where residents feel cared for, supported, and connected—and where team members feel valued and empowered. We are looking for a compassionate and organized Resident & Facility Services Assistant to join our team and serve as a vital bridge between residents, families, and team members.

What You’ll Do

In this role, you’ll combine resident advocacy with facility coordination , ensuring that residents’ needs are met with care and efficiency. From helping residents feel at home, to coordinating work orders, to supporting billing and communication—you’ll play an important role in keeping daily operations running smoothly while fostering a safe, welcoming, and engaging environment.

Key responsibilities include :

Assisting residents and families in accessing services and resources.

Advocating for residents to promote wellness, satisfaction, and independence.

Entering, tracking, and following up on maintenance work orders.

Supporting billing processes, balancing petty cash, and maintaining accurate records.

Drafting and distributing resident notices, newsletters, and updates.

Serving as a point of contact during emergencies and ensuring timely support.

Helping plan and support activities, events, and resident councils.

Education & Experience :

• High school diploma or equivalent required.
• Bachelor’s degree in social work or related field preferred.
• 3–5 years of experience working with older adults or in resident services, facility coordination, or administration preferred.

Skills & Strengths :

Strong communication and listening skills, with a heart for working with older adults.

Knowledge of aging services and resident care needs.

Organizational and problem-solving skills with attention to detail.

Proficiency in computer systems and record-keeping.

Basic accounting or bookkeeping skills.

When you join our team, you’re joining a mission-driven community that values compassion, teamwork, and service . You’ll enjoy :

A consistent full-time schedule : Monday – Friday, 8 : 00 AM – 4 : 30 PM.

Opportunities to build meaningful relationships with residents and their families.

A collaborative, supportive team environment.

The chance to make a real impact in the lives of others every day.

If you’re organized, caring, and ready to bring your skills to a role that truly makes a difference, we’d love to meet you.

Apply today and become part of the Greencroft Communities family!