Patient Advocate Team Lead (Medical Cannabis)

Team Lead

Position at Ayr Wellness

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next. The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.

The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards. The Team Lead will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients / customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.

Duties and responsibilities include : overseeing and performing all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health; providing excellent customer service to all patients while also coaching other team members; respecting all team members and reporting all findings to the appropriate manager; administering routine inspections to maintain the accurate inventory of all cannabis products; managing and supervising the activities of patient advocate staff; ensuring that all procedures are updated in store to provide the best practice for staff and patients; training dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel; ensuring key performance indicators are captured; managing daily financial reporting requirements and overseeing all cash handling procedures; developing and maintaining a schedule of all patient advocate staff; communicating any patient incidents or high-risk complaints to the Operations Director or Compliance team; protecting patient rights by overseeing the employee HIPAA education program and ensuring each employee is maintaining the confidentiality and privacy of protected health information and financial information; overseeing patient education and counseling programs; maintaining awareness of both external and internal competitive landscape, opportunities for improvement, and industry development; assisting in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices; striving for patient satisfaction in all respects and ensuring a patient-friendly environment at the dispensary; ensuring traceability of product is maintained from reception to final sale; receiving, checking and entering inventory into NAV when shipments arrive; excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office; close attention to detail; excellent time management skills; high energy, customer focused, and proactive; strong customer service skills; ability to work efficiently with employees, customers, government agencies, and the public; taking pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Qualifications include : must be 21 years of age; must be able to pass a Level 2 Background Check (FBI); high school diploma / GED required; 1-3 years of experience.