IT Help Desk Support

A client of Innova Solutions is immediately hiring for a Desktop Support Analyst

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Position Type : Contract-Full Time

Duration : 12+ Months

Location : Augusta, GA 30909 (Onsite– 5 Days in a Week)

As a(n) Desktop Support Analyst you will :

Job Description :

We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.

Duties / Responsibilities :

Provide first- and second-level technical support to users via phone, email, chat, and in-person

Troubleshoot hardware, software, and networking issues on Windows and / or macOS systems

Configure and install workstations, laptops, printers, mobile devices, and other IT equipment

Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems

Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)

Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices

Monitor system performance and escalate issues as needed to senior IT staff or vendors

Maintain inventory of IT assets and track hardware / software assignments

Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment

Contribute to knowledge base articles and technical documentation

Education and Experience :

High School Diploma or relative experience in similar role

1–3 years of experience in a technical support or help desk role

Solid understanding of desktop operating systems (Windows 10 / 11, macOS), Microsoft 365, and basic networking

Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)

Excellent troubleshooting, analytical, and communication skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

Strong customer service orientation and a proactive approach to solving problems

Preferred Skills

IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar

Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine)

Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)

Knowledge of cloud platforms and SaaS applications

The ideal candidate will have : Windows, Linux, Active Directory, Troubleshooting

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

YOUR NAME : Pushkar Chaurasiya

PHONE : 218-288-1505

EMAIL : pushkar.chaurasiya@innovasolutions.com

PAY RANGE AND BENEFITS :

Pay Range

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions :

Website : https : / / www.innovasolutions.com /

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https : / / innovasolutions.workllama.com / atsuser / anonreferafriend and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.