Program and Operations Supervisor •

Program And Operations Supervisor

The Program and Operations Supervisor serves as a working supervisor responsible for overseeing a team of Management Analysts who provide administrative and operational support to the gas construction department. This position plays a critical role in coordinating project workflows, ensuring proper handoffs with development services, energy services, engineering, customers, contractors, and supporting program efficiency. The Supervisor is expected to perform both supervisory duties and hands-on operational tasks, serving as a resource for problem-solving, process improvements, and systems management.

Duties include but are not limited to :

• Supervise and provide daily guidance to Management Analysts, ensuring workload is prioritized and deadlines are met.
• Perform as a working supervisor, overseeing program level reporting and support.
• Coordinate the handoff of project deliverables from internal and external stakeholders to construction, ensuring completeness and accuracy.
• Oversee project documentation preparation and delivery to contractors.
• Work with construction inspectors, engineering, and the program and operations manager to track project status, spending, and closure activities.
• Ensure proper closure of projects, including documentation and records management, in a timely manner.
• Deep dive into City systems to identify opportunities for program management improvements and assist with system updates.
• Serve as a liaison between engineering, construction, and program management to resolve issues and streamline processes.
• Support compliance with organizational policies and regulatory requirements.

Qualifications, Special Certifications and Licenses :

Minimum training and experience :

Preferred qualifications :

Licensing, certifications, and / or other special requirements :

Knowledge, skills, and abilities :

Americans with Disabilities Act Requirements :

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Environmental hazards : Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Physical requirements and working environment : Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; and occasionally climb, stoop, crouch, reach, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Equal Employment Opportunity Statement :

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and / or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

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