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Food and Beverage Director

Food and Beverage Director

Renaissance Dallas Addison HotelAddison, Texas, United States
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FOOD AND BEVERAGE DIRECTOR JOB SUMMARY :

  • Position responsible for overseeing all the food and beverage operations, which includes restaurant, lobby bar, room service operations and banquets. Must have a strong background in a high volume banquet operation.
  • Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
  • Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
  • Develops and implements business plan for food and beverage.

CANDIDATE PROFILE :

  • 3 years minimum as Food & Beverage Manager or Banquet Manager in a high volume hotel environment.
  • Must have flexible schedule to include nights, weekends and holidays.

    • CORE WORK ACTIVITIES :

  • Oversee all food and beverage outlets and banquet operations.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Oversees all restaurant, lobby bar, banquets and room service operations.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee's concerns.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Provides proactive coaching and counseling to team members.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Ensures and maintains the productivity level of employees.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Sets clear expectations with the employees and team leaders and ensures that appropriate accolades are given if expectations are exceeded.

    • Ensuring Exceptional Customer Service :

  • Provides excellent customer service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Ensures that all employees, team leaders and managers understand the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint / problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Ensures all banquet functions are up to standard and exceed guest's expectations.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

    • Cost Controls :

  • Controls and manages all financials : Labor, Food and Beverage costs, Supplies. Understanding and analyzing Profit and Loss statements.
  • Utilizes forecasting to determine scheduling.

    • Managing and Conducting Human Resource Activities :

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Conducts performance reviews in a timely manner.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Identifies the educational needs of others, develops plan to ensure product knowledge, Sequence of service and guest satisfaction action plans.
  • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

    • Additional Responsibilities :

  • Complies with all corporate Food and Beverage procedures, Specifications and accounting procedures.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

    • E.O.E.

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    Director Food And Beverage • Addison, Texas, United States