Food & Beverage Associate II

Who We Are :

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world's biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!

The Role : San Mateo, CA

Crafty's Food & Beverage Associate IIs are the face of our in-office Concierge pantry program throughout the market. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site's product merchandising, inventory management & order replacement, in addition to equipment management. This role will also be a peer mentor and possess the ability to move from one location to another with ease.

This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for a F&B Associate II whose responsibilities will include :

• Merchandising : Take pride in your spaces by owning clients' office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed
• Customer Service : With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory : Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication : Communicate and escalate any location needs or safety concerns to your manager, and accurately complete pre / post route paperwork

This is a full-time, hourly position with Crafty. The role requires a reliable vehicle, as it involves supporting multiple client sites throughout the Bay Area. The regular schedule is Monday through Friday from 6 : 30am to 2 : 30pm. Candidates must meet the skill-based qualifications outlined below.

Required Attributes :

Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed

Peer coach; have mastered our operational best practices and equipment SOPs to the point that they can train their peers. Trained in executing a quality control check and providing constructive, actionable feedback

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results :

Goal : Achieve a 95% annual client retention rate by delivering top-tier on-site operations and exceptional client experiences, ensuring all client goals are met and exceeded, for at least 6 consecutive months by completing these initiatives :

What we offer :

Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart people who work incredibly hard and have fun along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity : to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is $24-$26 per hour. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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