Express Car Wash Team Leader

Job Description

Job Description

Description : About the Company

Poppy Market is a convenience store chain based in Union City, CA, with stores and stations across California. The company was founded in 1978 and develops real estate and owns and operates gas stations with convenience stores and car washes. It also has a wholesale division that delivers fuel to dealer locations in the market.

Join Our Growing Team at Poppy Market!

Are you ready to be part of a dynamic, fast-growing organization that's reshaping the convenience store industry? Poppy Market is an industry leader looking for passionate, customer-focused individuals to help us redefine the c-store experience.

Our mission is simple : to offer high-quality, better-for-you products, paired with exceptional customer service, and create a fantastic experience from the moment you walk into our stores. If you're motivated by innovation and have a passion for delivering outstanding service, we'd love to have you on our team.

Apply today and help us change the way people experience convenience!

Position Summary :

The Express Car Wash Team Leader plays a key role in overseeing daily car wash operations and leading a team dedicated to providing an exceptional customer experience. This position requires a hands-on leader who can balance operational excellence, team development, and customer satisfaction. You will be responsible for managing car wash performance, coaching team members, maintaining a clean and safe environment, and ensuring smooth day-to-day functionality of the wash and related equipment.

You will be trained in all aspects of car wash operations, including system troubleshooting, preventive maintenance, and customer service excellence. The Express Car Wash Team Leader must set the tone for professionalism, teamwork, and efficiency while fostering a culture that aligns with company values and performance goals.

We expect all our Team Leaders to embody our Core Values : People, Teamwork, Communication, Training, Results Matter, Fun, Customer Centered and Safety. We all win as one. Living our brand is a critical component for all our roles.

Below is a general outline of some of the roles and responsibilities expected of our Express Car Wash Team Leaders (this list is not all inclusive) :

Primary Responsibilities :

• Lead, train, and coach Express Car Wash Team Members to ensure exceptional customer service and consistent performance.
• Oversee daily operations of the car wash, including staffing, scheduling, and shift management.
• Motivate and guide the team to achieve sales goals through upselling and customer engagement.
• Monitor and maintain wash tunnel equipment and systems, performing basic troubleshooting and coordinating with maintenance for complex repairs.
• Ensure cleanliness, organization, and safety of all customer and operational areas, including the wash tunnel, vacuum stations, and restrooms.
• Resolve customer concerns or complaints promptly and professionally.

Complete daily reports, reconcile transactions, and communicate operational updates to management.

Assist with inventory management, ordering supplies, and maintaining accurate records.

Requirements :

Employee Incentives :

Physical Requirements :

The Express Car Wash Team Leader position requires frequent standing, bending, and reaching with a moderate amount of manual dexterity. Regular lifting of 1 to 5 pounds and occasional lifting of up to 40–50 pounds may be required.

Additional Requirements :

Disclaimer : The list of requirements, duties, and responsibilities listed above is by no means a complete list. It is merely a general summary of the position described. Management reserves the right to revise or change this position description at any time.