Engineer III / Customer Support Engineer (SSO Division - Location : Devens, MA)

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At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient, and sustainable flight throughout the aircraft's lifecycle, including aftermarket support. Our passionate team of engineers and our broad portfolio of technologies ensure we make the extraordinary happen and shape the future of aviation in partnership with our customers.

The Services & Support Operations Division (SSO) is a global leader in integrated MRO services and support, renowned for exceptional customer service across the aircraft lifecycle. We serve airlines, military, OEMs, and independent service centers worldwide, providing 24 / 7 operational and technical support.

Position : Engineer III / Customer Support Engineer (Devens, MA)

Position Summary : As a key member of our engineering team, you will provide technical support to engineering programs, processes, and customers including OEMs, airlines, and military clients.

Responsibilities include :

• Act as a technical point of contact for fielded products and respond to customer inquiries.
• Update technical publications such as CMM, ACMM, SB, SNL, and FIM.
• Lead investigations of fielded products, initiate Root Cause analysis, and collaborate with teams and customers to resolve issues.
• Monitor product health and reliability, prepare reports, and investigate trends.
• Support FAA Part 145 repair stations with engineering evaluations and maintenance procedures.
• Maintain customer relationships, present project status, and negotiate changes.
• Participate in professional development activities.
• Travel up to 5% globally and respond to customer calls 24 / 7.

Qualifications :

Bachelor's degree in engineering or science; PE license preferred.

4-6 years of relevant experience.

Knowledge of aviation maintenance regulations and industry standards.

Strong communication, project management, and technical report writing skills.

Proficiency with engineering and project management software.

Compensation & Benefits :

Salary range : $100,300 - $159,400.

Comprehensive health, dental, vision, and retirement plans.

Paid time off, holidays, tuition reimbursement, and additional perks.

Additional Information :

We are an equal opportunity employer committed to diversity and inclusion. U.S. citizenship required; position subject to export compliance.

Employment Details :

Full-time

Location : Devens, MA

Industry : Aviation & Aerospace

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