Talent.com
IT Client Services Manager

IT Client Services Manager

Regal RexnordRadford, VA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Title

We are looking for a passionate leader to serve as a key liaison and influencer between Corporate IT support and our site business locations. In this role, you will be leading a diverse team of systems engineers, site IT support specialists, and helpdesk to ensure we deliver world-class IT support to our customers.

Site IT Service Delivery & Operations Support

  • Manage and oversee all personnel and functions related to IT Infrastructure Support : IT Helpdesk, Incident Management, and Request Fulfillment as it relates to quality, performance and risk by setting or refining process, procedure, policy and standards.
  • Manage all day-to-day IT Support activities, ensuring the integrity, security and high availability of services for our clients user population.
  • Provide leadership to leverage technologies, processes, and disciplines for delivery of best-in-class methods.
  • Readily recognizes system deficiencies, recommends, and implements effective solutions.
  • Collaborate with the other IT Managers defining overall goals of the IT department including short and long-term planning.
  • Assist the IT staff deploying, maintaining, and supporting hardware and software.
  • Project Management - prepare project proposals, scope and budgets; monitors project timelines and milestones. Works closely with IT team, project teams, vendors, and outside contacts to ensure timely and efficient completion of projects.

Leadership Development & Talent Management

  • Experience providing feedback on performance toward goals.
  • Experience coaching, mentoring, and developing team members.
  • Ability to proactively identify and remove obstacles or barriers on behalf of the team.
  • Ability to take ownership of projects and deliver while mentoring and helping team.
  • Demonstrated experience influencing across a complex, global matrix organization.
  • Functional Expertise

  • Skilled with providing hands-on user support to both onsite and remote associates in an office and plant manufacturing environment.
  • Must be approachable and foster a climate of trust and respect in the organization.
  • As a driver of change, you will identify opportunities to streamline and refine processes aligned to our business objectives.
  • Qualifications

    Are You The One?

    Our future leader will have a track record of metric driven achievements.

  • Bachelor's degree and 8+ years of related experience leading and managing a Service Desk function.
  • 3+ years' experience formally or informally directing other team members.
  • Passion for delivering high quality IT services with a continuous improvement mindset.
  • Experience deploying and supporting Microsoft 365 systems and services.
  • Collaborator with Problem Solving, 'Can-do' Mindset and a client centric focus.
  • Experience with MS Office 365.
  • ITIL Foundations V4.
  • 3+ years of experience in a major IT Service Management Platform, preferably ServiceNow.
  • Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

    Benefits

  • Medical, Dental, Vision and Prescription Drug Coverage
  • Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
  • Paid Time Off and Holidays
  • 401k Retirement Plan with Matching Employer Contributions
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Paid Leaves
  • Tuition Assistance
  • About Regal Rexnord

    Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

    The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

    Regal Rexnord is comprised of three operating segments : Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

    Equal Employment Opportunity Statement

    Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex / gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.

    If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email Recruiting@RegalRexnord.com.

    Notification to Agencies : Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies.

    serp_jobs.job_alerts.create_a_job

    Client Service Manager • Radford, VA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Director-Rehab OTA

    Director-Rehab OTA

    Powerback RehabilitationIndependence, VA, US
    serp_jobs.job_card.full_time +1
    At Powerback, we're on a mission to improve lives.As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essenti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Universal Banker PT 20 Floater / Every Saturday (Floyd Branch)

    Universal Banker PT 20 Floater / Every Saturday (Floyd Branch)

    Atlantic Union BankFloyd, VA, United States
    serp_jobs.job_card.full_time
    The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales / service solutions, as well as handle teller transactions.The Universal Banke...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Manager

    Business Manager

    ResCare Community LivingPrinceton, WV, United States
    serp_jobs.job_card.full_time
    Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Direct Support Professional

    Direct Support Professional

    ResCare Community LivingPrinceton, WV, United States
    serp_jobs.job_card.full_time
    ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living. As a DSP, you play a crucial role in helping us p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Manager

    Business Manager

    BrightSpring Health ServicesPrinceton, WV, United States
    serp_jobs.job_card.full_time
    Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    FIELD SERVICE TECH REMOTE

    FIELD SERVICE TECH REMOTE

    ESS TECHNOLOGIES INC.Blacksburg, VA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Pacteon group which also includes Schneider Packaging Equipment Co.ESS Technologies, Inc, specializes in complete packaging line design, equipment manufacturing, and integration for pharmaceuticals...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Registered Client Assistant III Wealth Management (Fredericksburg / Richmond / Christiansburg)

    Registered Client Assistant III Wealth Management (Fredericksburg / Richmond / Christiansburg)

    Atlantic Union BankChristiansburg, VA, United States
    serp_jobs.job_card.full_time
    This position is responsible for acting as a liaison between clients, Financial Advisors, and back-office operations.Individual performs a variety of organizational duties related to the updating a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Shift Manager

    Shift Manager

    Arby'sPrinceton, WV, United States
    serp_jobs.job_card.part_time
    You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities.Youre in the right place if youre here for : . Free shift meal and family dining ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Direct Support Professional

    Direct Support Professional

    BrightSpring Health ServicesPrinceton, WV, United States
    serp_jobs.job_card.full_time
    ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living. As a DSP, you play a crucial role in helping us p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist - $2,500 per week

    Travel Physical Therapist - $2,500 per week

    CompHealth Inc.Hillsville, VA, United States
    serp_jobs.job_card.full_time +1
    Physical Therapist for a travel job in Hillsville, Virginia.Job Description & Requirements.Though your CompHealth recruiter will be your single point of contact, they're backed by dozens of special...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Food Service Manager

    Food Service Manager

    Hardee'sRadford, VA, United States
    serp_jobs.job_card.full_time
    Click HERE to Apply!Job Title - Restaurant Breakfast Manager / Hardee'sNOW HIRING EXCEPTIONAL RESTAURANT BREAKFAST MANAGERS If you are passionate about making a difference for our guests and our team...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Clinical Physical Therapist

    Clinical Physical Therapist

    MedAdventuresHillsville, VA, United States
    serp_jobs.job_card.full_time
    Physical Therapist Role $2,346 to $2,446 per week.At Medadventures, we connect healthcare professionals with meaningful opportunities that make a difference. Join our mission to "Do good, do well, s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,660 per week in Hillsville, VA

    Travel Physical Therapist (PT) - $1,660 per week in Hillsville, VA

    AlliedTravelCareersHillsville, VA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapist (PT) in Hillsville, Virginia, 24343!. Client in VA seeking Physical Therapist : .We are looking for a heal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Service Representative - Downtown Christiansburg

    Client Service Representative - Downtown Christiansburg

    Atlantic Union BankChristiansburg, VA, United States
    serp_jobs.job_card.full_time
    The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales / service solutions, as well as handle teller transactions.The Client Services R...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Restaurant Breakfast Manager – Team Leadership

    Restaurant Breakfast Manager – Team Leadership

    Hardee'sRadford, VA, United States
    serp_jobs.job_card.full_time
    Click HERE to Apply!Job Title - Restaurant Manager / Hardee'sNOW HIRING EXCEPTIONAL RESTAURANT MANAGERS - If you are passionate about making a difference for our guests and our team members, every si...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Client Services Manager

    Client Services Manager

    LifePro RecruitmentAthens, WV, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Full-Time | Remote Flexibility.We are seeking an experienced and client-focused.In this role, you will lead efforts to ensure outstanding service delivery, build strong client relationships, and ov...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Financial Center Manager Associate- Sparta, NC

    Financial Center Manager Associate- Sparta, NC

    Fifth Third BankSparta, NC, United States
    serp_jobs.job_card.full_time
    Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. The Financial Center Manager w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Qualified Intellectual Disabilities Professional Manager

    Qualified Intellectual Disabilities Professional Manager

    BrightSpring Health ServicesWytheville, VA, United States
    serp_jobs.job_card.full_time
    Qualified Intellectual Disabilities Professional Manager.The Qualified Intellectual Disabilities Professional (QIDP) Manager oversees delivery of consumer support services for assigned location.Thi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30