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2026 Early Talent Internship : Client Services

2026 Early Talent Internship : Client Services

TIAACharlotte, NC, US
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Intern

Throughout the intensive 10-week summer program, participants engage in a structured professional development curriculum featuring :

  • Comprehensive training modules
  • Executive speaker series
  • Educational workshops
  • Mentorship programs
  • Cohort-based learning experiences

This position provides exposure to key business divisions including Actuarial Services, Asset Management, Business Management, Corporate Strategy and Development, Financial Analysis and Accounting, Human Resources, Internal Audit, Law and Policy, Marketing and Communications, Product and Business Development, Retirement Solutions, Risk and Compliance, Technology, and Wealth Management.

Key Roles and Duties

  • Support high-impact business initiatives by contributing to meaningful projects that directly support business objectives and client outcomes
  • Collaborate on strategic presentations and research projects , contributing to PowerPoint and Excel deliverables and analytical materials that inform key business decision-making
  • Support a variety of projects by helping to coordinate project materials and meetings to ensure seamless information flow across teams
  • Drive independent research initiatives to gather market intelligence, competitive analysis, and supporting documentation that advances business objectives
  • Immerse yourself in professional development opportunities through exclusive access to executive speaker series, specialized training programs, and networking events designed to accelerate your career trajectory
  • Explore diverse career pathways by working alongside professionals across multiple departments and gaining hands-on experience in various business functions
  • Build comprehensive industry expertise while developing deep knowledge of TIAA's culture, values, and position within the financial services landscape

    • Educational Requirements :

  • Currently enrolled in a degree-seeking program pursuing a Bachelor's or Master's degree

    • Additional Requirements :

  • Expected Graduation date between December 2026 June 2028
  • Minimum GPA of 3.0

    • Physical Requirements :

  • Sedentary Work

    • Career Level 2IC

    Overview

    The 10-week summer internship program is designed to challenge students by providing opportunities for hand-on experiences, skills training and valuable professional networking to assist students with identifying and building on their career interests. This role gains experience and an overall feel for the company and the financial services industry by attending meetings, delivering presentations, exploring business-specific tasks, and working closely with cross-functional groups to better understand the TIAA and Nuveen's businesses.

    Managers and colleagues will work side by side with summer associates to ensure development and learning. Students can expect to gain an understanding of TIAA and the Financial Services industry, as well as have opportunities to explore various technology tools, techniques, and disciplines. The program includes a robust onboarding week followed by our ongoing speaker series, development and engagement activities, as well as direct access to executive and senior leadership, mentors and previous interns.

    Eligible summer associates will have the opportunity to apply for a full-time position in the highly competitive entry-level Technical Associate Program within Client Services & Technology (CS&T).

    Client Services Client Services, currently under our Technology line of business, is the driving force behind the client experience, supporting the retirement business and partnering closely with the Retirement, Marketing and Digital Client Technology team. Together, we drive our strategic priorities including RetirePlus, National Contact Center AI Automation and Recordkeeping Transformation. Teams that make up Client Services include Recordkeeping Integrated Delivery, Execution & Reporting (RIDER), Retirement & Individual Services & Education (RISE), the National Contact Center (NCC) and the Business Management Office (BMO).

    Client Services Interns will have the opportunity to intern with one of the 4 teams / business areas :

    RISE (1 Intern) :

    The Retirement & Individual Services & Education group is seeking an Analyst Intern to join Middle Office and gain hands-on experience in data analysis, business intelligence, and strategic storytelling. This role offers an excellent opportunity to develop analytical skills while contributing meaningful insights that drive business decisions. The ideal candidate will transform complex data into compelling narratives and actionable recommendations.

    Work Locations : Charlotte, Frisco

    Key Responsibilities :

    Data Analysis & Research

  • Analyze large datasets to identify trends, patterns, and business opportunities
  • Support ongoing business intelligence projects and ad-hoc analytical requests
  • Examine our approach to institutional client support and share insights on operational services delivery and best practice implementation

    • Presentation & Documentation

  • Design professional PowerPoint presentations with clear storylines and supporting data
  • Develop comprehensive reports and documentation for analytical projects
  • Create process documentation and best practices for analytical workflows

    • Storytelling & Communication

  • Translate complex analytical findings into clear, compelling business narratives
  • Create data visualizations and dashboards that effectively communicate insights

    • Business Management Office (3 Interns) :

    These interns will support the Business Management Office with initiatives focused on organizational development, culture, and engagement. This role will provide exposure to business operations, project coordination, and people-focused programs that drive team effectiveness and employee experience. The intern will assist with research, data analysis, communications, project management and event coordination, while gaining insight into how business management supports strategic and operational goals.

    Work Locations : Charlotte, Frisco

    Key Responsibilities :

  • Assist with planning and execution of development and engagement initiatives.
  • Support project tracking, reporting, and documentation.
  • Conduct research and analysis to provide insights for business management activities.
  • Collaborate with cross-functional teams to support culture-related initiatives.
  • Provide administrative and organizational support as needed.

    • Desired Skills :

  • Analytical Thinking ability to interpret data and generate insights.
  • Project Management planning, organizing, and prioritizing tasks effectively.
  • Communication strong written and verbal communication skills for diverse audiences.
  • Collaboration ability to work well in cross-functional teams.
  • Problem-Solving identifying issues and contributing to solutions.
  • Adaptability flexibility in a dynamic business environment.
  • Business Acumen understanding organizational goals, priorities, and operations.
  • Attention to Detail ensuring accuracy in analysis and documentation.
  • Creativity & Innovation bringing fresh ideas to engagement and development efforts.
  • Emotional Intelligence awareness and empathy to support culture-building work.

    • Teams Under the Business Management Office :

    AI / Metamorphosis (1 Intern) :

    AI Metamorphosis Team : This team develops innovative project intake and assessment solutions, creating unified project management tools with AI-enhanced evaluation capabilities and automated readiness planning systems.

    Work Location : Frisco, TX

    Desired Skills :

  • Data Science degree preferred
  • Experience with data analysis and evaluation
  • Familiarity with AI tools and output optimization
  • Project management capabilities
  • Analytical thinking
  • Problem-solving
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    2026 Internship • Charlotte, NC, US