Medical Assistant / Customer Service Rep

Job Description

Job Description

Description : Summary

The Medical Assistant abides by the company’s specified boundaries of duty and follows and implements the rules and regulations set forth by the standards of practice as applicable. The Medical Assistant performs only those acts, functions or tasks that the employee is qualified, trained, knowledgeable and / or skilled to perform, per the direct order and supervision of the Provider on duty as allowable by the Provider’s delegation authority. The Medical Assistant accepts responsibility for individual actions and continued competence. The employee will complete all competency and proficiency training required by company policy.

Essential Duties and Responsibilities include the following :

• Maintains appropriate clinical standards. Follows the policy and procedures as written in the Company Policy and Procedure Manual.
• Recognizes the patient’s individual rights and cultural diversity; aid the patients in their right to be informed and to participate in making decisions in all aspects of their medical care and treatment.
• Administers appropriate high-quality patient-focused health care.
• Patient care functions may include triage / check-in assessment and discharge, CLIA waived point of care testing, medication administration per direct order and supervision of the provider, wound care, splinting application and other treatments ordered by the provider.
• Medical Assistants are permitted to perform the duty of peripheral venipuncture per the direct order and supervision of the provider on duty under specific state legislation. Some states require the medical assistant to hold a phlebotomy certificate prior to performing peripheral venipuncture.
• Initiates a patient education plan according to the individualized needs of the patient as prescribed by physician, including patient and family instruction; ensures that all aspects of care have respect for personal values and beliefs and are focused on the individual needs of each patient.
• Maintains all clinical documentation, including quality control and compliance logs required by company policy and applicable regulatory agencies.
• Accurately, efficiently, and completely document all clinical patient care data.
• Utilizes all equipment, supplies, facilities, and resources of the Company in a prudent and efficient manner.
• Assists nurse and provider on duty at all times during a shift, including, but not limited to, the unpacking of supplies and maintaining the general aesthetics of the clinic. Cleans instruments and equipment per company guidelines, maintains stock in all exam rooms before, during, and after each shift. Assists in turning over exam rooms, procedure rooms, and treatment rooms immediately after a patient is discharged from that room and assisting non-ambulatory patients to and from the building as well as other duties as assigned.
• Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains clinical competency in the delivery of patient care services in accordance with Company guidelines.
• Follows all scripting provided for patient interactions.
• Receives incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner.
• Greets patients in a friendly manner and collects insurance card and Identification. Communicate with patient you are verifying their insurance. Respectfully asks the patient to fill out the patient information form to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, pharmacy, and individual or insurance company responsible for payment of bill.
• Enters patient admitting information into computer and adds patient on clinic schedule.
• Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the department.
• Responsible for daily ledger balancing and preparation of bank deposits.
• Other duties as needed.

Requirements :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Education and / or Experience

Medical Assistant program as applicable per state requirements.

Certificates, Licenses, Registrations

Medical Assistant diploma or nationally recognized Medical Assistant certification. Basic Life Support is required.

Other Skills and Abilities

Ability to maintain and demonstrate proficiency of skills.

Language Skills

Ability to read, analyze, and interpret technical procedures or governmental regulations. Ability to write reports. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of EMR, Excel Spreadsheet software and MS Word Processing software .

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand or walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; reach, stoop, bend, kneel, and / or crouch. The employee must frequently lift supplies and / or equipment and may be responsible for lifting, positioning, and / or transferring patients.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate. The employee may be exposed to infectious or contagious diseases and a variety of electromechanical hazards.

The above job description is intended to describe the general nature and level of work being performed in the described position. This document is not intended to be an exhaustive list of all position duties and skills required of the individual classified in this position