Service Technician

Job Description

Job Description

Job Title : Service Technician

Department : Service

Supervisor : Service Manager

Summary Description

Repair, customize, maintain, or overhaul both customer and dealership-owned powersport products as close to the allotted time schedule as possible with excellent quality.

Duties and Responsibilities

• Accept work assignments from the Service Advisor and / or Service Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance to factory specifications.
• Notify the Service Advisor and / or Service Manager of additional work needed or any delays in expected completion as soon as they become known, so that customer may be contacted and notified of delay.
• Keep customers’ vehicle cleaner than when it was dropped off.
• After job is finished, ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Assist the Service Advisor, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

Qualifications & Job Requirements

Physical Demands

Working Conditions

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his / her supervisor, as the supervisor sees fit for the position.