NMLS Licensed Borrower Success Manager

A company is looking for a Lending Contact Center Manager to lead a borrower-facing team in driving loan progress from qualification through approval.

Key Responsibilities

Lead and mentor a team of Zippy Guide Associates to enhance borrower engagement and document collection

Manage the borrower-side pipeline, ensuring efficiency and timely condition fulfillment

Oversee daily call center operations, optimizing staffing and productivity for maximum output

Required Qualifications

5+ years of experience in mortgage or consumer lending

2+ years managing a call center or borrower success team

Deep understanding of pipeline management and operational execution in regulated environments

NMLS licensed or willing to obtain licensing within 60 days of hire

Fluent in Spanish is preferred