Senior Client Success ManagerCare Solace • Encinitas, CA, US
Senior Client Success Manager
Care Solace • Encinitas, CA, US
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job_description.job_card.job_descriptionDevelop and execute success plans aligned with district goals and academic calendars Monitor usage and client health to proactively manage risk and drive retention Lead renewal and expansion strategies for your accounts Maintain a +95% renewal rate Translate client feedback into actionable insights for internal teams Support pre-renewal planning and post-implementation improvements Represent customer voice in roadmap discussions, feature launches, and impact reporting Contribute to scalable processes, playbooks, and internal enablement 5+ years in client success, account management, consulting, or implementation Demonstrated success owning strategic K-12 district relationships, particularly with superintendents, directors of student services, and counseling leaders Strong understanding of K–12 systems, funding cycles, and decision-making structures Proven ability to influence both frontline staff and senior leadership Highly organized, self-motivated, and effective in managing multiple priorities Excellent communication and presentation skills Experience working in edtech or supporting education-focused SaaS platforms Familiarity with FERPA, HIPAA, or K–12 compliance standards Bachelor’s degree required Eagerness to travel to visit clients This is a remote role serving customers on the East Coast. Candidates must be authorized to work in the U.S. and available to work core hours in Eastern Time (ET).
Job Description
Job Description
Description : About Us
Care Solace is a fast-growing tech company on a mission to connect individuals and organizations with mental healthcare, social service resources, and providers in their communities. We are mission-driven, agile, and passionate about solving real-world problems with innovative solutions.
Job Purpose
We are looking for a Senior Client Success Manager to lead the full post-sale lifecycle for a portfolio of high-impact K–12 districts—from onboarding through renewal. You’ll build trusted relationships with district leaders, especially in student services and counseling, and serve as a strategic partner in driving adoption, engagement, and measurable outcomes.
You’ll work cross-functionally to deliver value, influence product direction, and ensure account growth and retention. This role is ideal for a deeply experienced CSM or district-facing consultant who excels at shaping outcomes at scale.
Key Responsibilities
Strategic Client Management
- Own the full client relationship post-sale, including onboarding, virtual and in-person training, adoption, and renewal
- Serve as a trusted advisor to officials in complex school districts, including superintendents, directors of student services, and counselors
- Lead strategic planning, outcome reviews, and engagement milestones with client leadership
- Advocate for client needs internally, partnering with Product, Sales, and Support to remove barriers and maximize value
Outcome Ownership
Cross-Functional Collaboration
Requirements :
Required Qualifications
Preferred Qualifications
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Senior Client Manager • Encinitas, CA, US
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