The Office Supervisor Dental is part of the person-centered integrated care team and is responsible for patient flow and staffing in the dental areas. Provides direct supervision to the following position : Customer Relations Specialists. Provides back-up for these positions as needed.
This is a full-time, benefit eligible position.
ESSENTIAL FUNCTIONS - JOB SPECIFIC
- Responsible for efficient and effective front desk operations
- Ensures excellent customer service experience for all internal / external customers
- Maintains positive, goal-oriented work environment
- Ensures that assigned staff are adhering to established protocols
- Consistently address, document and review personnel concerns with Office Manager-Dental
- Responsible for verifying accuracy of payment posting and batches for direct staff
Verifies accuracy of batches prior to making bank deposits
Completes bank depositsProvides batch reports and deposit reports to AdministrationReviews and signs off on all sliding fee paperworkServes as the initial contact for the resolution of problems, escalated or difficult issues regarding patient complaints and other mattersSchedules CRS staff to ensure coverage for office locationsWorks to ensure provider scheduling is correctStaff Management and DevelopmentSupervise Customer Relations Specialists
With Office Manager-Dental, assure adequate staffing patterns to meet needsWith Office Manager-Dental, orient new personnel as neededDisseminate information regarding policies and procedures to direct reportsPerform performance evaluations for direct report staffProvide back up to staff as needed; including, but not limited to, answering phones, scheduling and collecting copays, etc.Will ensure that staff seek culturally competent services and service providers to meet the unique cultural needs of each patientProvide back up as needed for the following duties :Registration of new patients
Enters new patient demographics, including insurance coverage, per completed intake paperworkReviews intake paperwork for completeness for medical, dental and behavioral healthMeets with new patients to review client information data for accuracy and explain agency Missed Appointment / Cancellation / Payment policies and collects co-payments for all patients, if applicableReschedules or assists patient in making payment arrangements, per agency policy, if patient does not have their co-payVerifies patient's eligibility for the sliding fee scale if they report no incomeProvide Regional Office Manager with reports on office efficiency and patient flow as requested.Advise Regional Office Manager of any concerns or problems reported by patients or with current patient flow protocolsAttends monthly staff meetings as requiredConducts self in accordance with Compass Health's employee manualMaintains strictest confidentiality; adheres to all HIPAA guidelines / regulationsAttend all training as required by Compass Health Network, Accreditors and FundersOther duties as assignedHigh School / GED requiredWORK EXPERIENCE / TRAINING / ADDITIONAL REQUIREMENTS
Minimum of three (3) years' experience as a front office staff member in a dental office setting preferredSupervisory experience preferredExperience with a multi-line phone system and professional phone skills preferredKnowledge of Microsoft Office Suite preferredCompass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful : Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy :
Competitive Benefits
Opportunities for career advancementProfessional development and licensure supervisionMentorship programsTuition reimbursement & scholarshipsEmployee Assistance ProgramHeadspace Access for mental well-beingGenerous paid time off and holidaysNHSC Loan Repayment eligibilityWe're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity / Affirmative Action Employer and an E-Verify participant.