Assistant Front Office Manager

Job Description

Job Description

POSITION OBJECTIVE

The Assistant Front Office Manager serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. The Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

ESSENTIAL JOB FUNCTIONS

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and / or termination when appropriate.
• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Supervise the Front Desk Agents.
• Remain calm and alert, especially during emergency situations and / or heavy hotel activity, serving as a role model for clerks and other employees.
• Resolve customer complications and complaints by conducting thorough research into the situation and determining the most effective solutions.
• Make decisions and take action based on previous experience and good judgment, sometimes revising approaches to accommodate unusual situations.
• Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

EDUCATION / EXPERIENCE

REQUIREMENTS

LANGUAGE SKILLS

PHYSICAL DEMANDS

RECEIPT AND ACKNOWLEDGEMENT

I acknowledge and understand that :