Program Manager - Patient support

Job Title : Regional Area Manager

Location : Fully Remote | Must Reside in Texas

Job Type : 6 + Months Contract to hire

Max Pay Rate : $30.00 – 35 : 00 / hr

Shift : 8 : 00 AM – 8 : 00 PM (Monday to Friday must be flexible with the working hours)

POSITION SUMMARY :

The Area Manager will be responsible for working with the Area Director acting as the operations lead, and members of the Supervisory staff and recruiting team to hire and train the necessary volume of temporary employees to accommodate assigned Seasonal initiatives associated with benefit re-verification projects.

Throughout the duration of these initiatives, the Area Manager will work with their Supervisor and Team Lead to ensure all temporary employees meet company standards and achieve specific service-level agreements for daily and weekly productivity. This position is also required to participate in various customer management and market development activities, including, but not limited to, weekly management calls during re-verification periods, daily production huddles and ongoing training sessions.

PRIMARY DUTIES AND RESPONSIBILITIES :

• Oversee the administration of the Regional Team and Center of Excellence in a remote capacity
• Act as the management liaison for the team to the rest of the organization.
• Lead a team of Supervisor and Team Leads responsible for coaching a team of remote, seasonal Reimbursement Specialists.
• Ensure excellence in all aspects of customer service.
• Work with the Area Director acting as the operations lead and the VP of Strategic Initiatives to ensure goal attainment during benefit re-verification periods.
• Provide leadership for recruiting efforts designed to achieve staffing levels during benefit re-verification planning periods.
• Collaborate with the VP of the virtual center to ensure successful project management activities during benefit re-verification periods.
• Provide reporting and data to support daily and weekly business intelligence around key performance indicators.
• Assist Supervisors and / or Hub Leads with handling escalated challenges associated with benefit investigations.
• Assist with resolving general reimbursement challenges.
• Provides information on relevant reimbursement topics related to our client's products.
• Effectively collaborates and communicates with other members of the management team involved in Hub operations.
• Provides exceptional customer service to internal and external customers resolves any customer request in a timely and accurate manner, escalates complaints accordingly.
• Assist in development of standard operating procedures regarding Hub operations, benefit investigations, hiring and training.
• Monitors performance against benchmarks and works with supervisors to suggest changes and solutions as appropriate.
• Independently and effectively resolves complex challenges with minimal supervision.
• Handles management issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Acts independently to determine methods and procedures on new or special assignments.
• Exercise's judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :