Field Service Technician (Louisville or Dallas)

Field Service Technician (Louisville or Dallas)

United States

Remote

Full-time

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease.

Trusted by over 150 industry leading retail, healthcare, 3PL, and industrial brands in over 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments. With proven capabilities in diverse workflows—from picking and replenishment to sorting and pack-out—Locus Robotics empowers businesses to meet peak demands and adapt to ever-changing operational needs.

We are seeking a dedicated Field Service Technician to provide on-site repair and maintenance support for our robots at customer locations. This role involves extensive regional travel, with additional opportunities for nationwide travel.

We are accepting candidates in Louisville, KY or Dallas, TX.

This role requires approximately 75% US regional travel with up to 25% overnight stays.

Responsibilities

• Perform on-site preventive maintenance for robots and charging stations.
• Troubleshoot and execute on-site repairs, including preparation and necessary equipment management.
• Conduct onsite testing and physical inspections of robots to diagnose root causes and perform necessary repairs and validation.
• Manage and nurture on-site customer relationships, ensuring smooth and efficient robotic operations.
• Assist customers with handling non-hardware-related escalations on-site.
• Analyze robot data to identify early signs of component degradation.
• Maintain detailed records of work performed and ensure accuracy in documentation.
• Complete service reports and manage support tickets in Salesforce.
• Provide additional remote technical support and Return Material Authorization (RMA) activities as required.

Qualifications

Additional Information

Locus Robotics is a Equal Opportunity Employer.

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