Advising & Retention Specialist

Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu . There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways : care for self, care for colleagues, care for patients / clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide. Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level. If you're ready to live Chamberlain Care®, we invite you to apply today! We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. Job Description Opportunity at a Glance The Advising and Retention Specialist role is responsible for promoting student success and providing comprehensive student support through accurate and responsive advisement in the areas of academic advising, registration, financial aid, and healthcare compliance / practicum. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. The Advising and Retention Specialist functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission, vision, and purpose. This role reports to the Supervisor or Manager of Advising and Retention Services. Responsibilities Assist students with appropriate course registration and ensure students understand degree and practicum application requirements (as applicable per program). Advocates for students’ academic, financial, and healthcare compliance advising needs to support successful enrollment, engagement, and completion of educational goals by proactively monitoring progress using predictive analytics to identify at-risk scenarios, implementing strategies that promote academic success, and engaging with students to address barriers to persistence or graduation through timely resource referrals. Partner with the Student Support Liaison to provide coordinated support for students, ensuring seamless communication, timely issue resolution, and a consistent student experience. Advise students on university policies and procedures, self-service tools, program requirements, and related academic, financial aid, and healthcare compliance / practicum matters. Provides financial advising throughout the student lifecycle by continuously monitoring student accounts, offering guidance on financial eligibility, and exercising discretion to assess and adjust financial plans. Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for students in their assigned program / campus locations and / or by assisting multiple program / campus locations based on enrollment needs. Documents all interactions in the appropriate institutional systems. Maintain a thorough understanding of all Title IV and academic programs, policies and procedures including institutional policies, federal, and state regulations. Complies with applicable federal and state. Assist and engage students through a variety of communication. This may include virtual advising appointments, inbound / outbound calls, e-mail, SMS, and proactive outreach to students to deliver first contact resolution. Identify opportunities and implement process and technology solutions that enhance the student retention journey. Collaborates with other departments and functional areas to deliver an optimal student experience. Responds to student inquiries regarding healthcare compliance requirements, providing accurate information and guidance to ensure students understand and meet necessary standards. Supports the new student intake process by partnering with enrollment to answer incoming questions, review program costs, and present funding options. Develops and confirms accurate financial plans by setting clear timelines for completing application processes, ensuring students are financially prepared to start and persist in their education. Qualifications Bachelor's Degree Required 2 year of experience in customer service, academic advising, or higher education Preferred Outstanding customer service skills. Ability to work a variety of office hours including evenings and weekends Demonstrates a high level of interpersonal, problem-solving, and communication skills, with superior written and verbal abilities. Ability to work independently and make sound decisions with minimal supervision and direction. Must be a self-starter with the ability to prioritize effectively Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus. Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid) Demonstrates the ability to work independently and collaboratively within a team, while effectively interacting with individuals at all levels of the organization Working location : Phoenix Arizona Campus 20410 N 19th Avenue Phoenix, AZ 85027 ATGE LI-ATGE Additional Information In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.7 and $24.04. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Adtalem offers a robust suite of benefits including : Health, dental, vision, life and disability insurance 401k Retirement Program 6% employer match 15 Days of Paid Vacation Days each Calendar Year 12 Paid Holidays 2 floating holidays For more information related to our benefits please visit : https : / / careers.adtalem.com / benefits. Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation