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Client Services Technician

Client Services Technician

Continuum Resource NetworkLas Vegas, NV, US
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We are assisting an on-demand, autonomous ride-hailing company in hiring a Client Services Technicianto provide IT support to end-users.

In this role, you will be responsible for fielding all incoming support requests, prioritizing / assigning them to the appropriate party, and ensuring that requests are addressed in a timely manner.

We're looking for someone who has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills.

RATE : $40 to $45 per hour

LENGTH : 6 months to 1 year with a high possibility of extension

As a Client Services Technician, you'll :

  • Provide onsite support 5 days per week.
  • Manage Tier 1 support requests via emails, Slack, and Jira / ServiceNow service desk tickets.
  • Manage, work, and track tickets in ticketing systems.
  • Manage escalations to other IT staff.
  • Identify and report support trends.
  • Create, manage, and troubleshoot accounts and access via Active Directory.

Requirements

  • 1-3 years of experience in a similar IT Support role
  • Analytical and problem-solving skills to troubleshoot and diagnose issues
  • Demonstrated written communication skills to create useful support logs
  • Time management skills to provide updates and fixes within a promised time frame
  • Multitasking skills to assist multiple employees at once
  • Observational skills to recognize warning signs that indicate potential problems
  • Customer service skills to interact professionally and positively with employees and coworkers
  • High-level knowledge of commonly used software, hardware, and applications

    • Benefits

  • Pre-tax commuter benefits
  • Employer-subsidized healthcare benefits
  • Flexible Spending Account for healthcare costs
  • All costs covered for short- and long-term disability and life insurance
  • 401k package

    • Commitment : This is a full-time, ongoing contract position, open to candidates local to the Las Vegas area. contract position, open to candidates local to the Las Vegas area.

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    Client Service • Las Vegas, NV, US