Service Department Scheduler

Service Department Scheduler / Coordinator- The purpose of this position is to increase the service traffic of the dealer by handling inbound service calls, making outbound calls and producing solid and specific appointments for the service department, thereby increasing revenue.

Job responsibilities include :

• Handling a high number of inbound telephone calls to set and schedule customer appointments for multiple locations.  Asking strategic questions to determine which service department can best serve the guest.
• Dialing outbound scripted telephone calls to new prospective clients and Service Reminders. overcoming objections.
• Determining the needs of the guest via telephone and recommending appropriate service with the goal of setting a service visit.
• Confirming service appointments to ensure high show ratios.
• Composing professional emails to current and potential customers.
• Verifying / updating customer contact information on each call Using several computer systems at once, on multiple monitors Why Choose Farris Farris Jeep is one of the 10 oldest Chrysler Dodge Jeep Ram Dealerships in the country.
• We have been owned by the same family for over 90 years and have been voted the #1 service facility in the area each year since 2014.
• Being family-owned means there is zero of the corporate BS that drives everyone crazy.
• Your manager is focused on maximizing your ability so that you are able to maximize your earnings.
• The Dealer is directly invested in maximizing your potential and will speak to you daily to work through any obstacles that may be preventing you from achieving your goals.
• Benefits at Farris - Weekly paycheck! - Monday-Friday 8am-5pm schedule no weekends and no required overtime! - All training paid! - Paid holidays and vacation! - Healthcare and matching 401K! -Family atmosphere, We care!

Ideal applicant would have :