Customer Operations Representative

A company is looking for a Customer Operations Representative.

Key Responsibilities :

Manage customer inquiries including order entry, pricing, and product availability

Act as a liaison between customers, sales, and manufacturing to ensure effective communication and service

Train and mentor other customer operation representatives while adhering to standard operating procedures

Required Qualifications :

High School Diploma / GED

2+ years of comparable customer service experience

Proficient in Microsoft Office (Excel, Outlook, Word)

Advanced order management skills and knowledge of customer service SOPs

Experience with Customer Relationship Management (CRM) tools