Sr. Account Executive

Sr. Account Executive

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Echo is seeking a Sr. Account Executive who can skillfully provide solutions, creatively solve problems, and constantly maintain contact and advocacy for our Managed National Accounts.

As a Sr. Account Executive, you will strive to go above and beyond customer expectations every day. Partnering with your team, you will schedule, book, and track each shipment to its completion across all modes of transportation (TL, LTL, Partial, Flatbed, etc.). Key responsibilities include but are not limited to proficiency quoting all modes, verifying timely pick-ups and deliveries, serving as the primary point of contact for resolving both external and internal issues, and ensuring the financial health of each account.

We trust you to drive efficiency and own your book of business by analyzing and executing new strategies for increased growth and profitability. As a Sr. Account Executive you will attend and contribute to QBR / client meetings, where your expertise will be crucial in partnering with Sales to review performance and take action on feedback provided from the client. You will maintain and update operating procedures when necessary, working closely with inter-departmental teams at Echo to ensure the book of business is positioned for success.

You :

• Have 2+ years of Customer Service experience
• Can display a sense of urgency in managing time and accomplishing tasks
• Are always one step ahead, looking for creative ways to improve old processes
• Have mastered the ability to build and maintain strong client partnerships
• Possess the ability to communicate at all levels and with a wide range of personalities
• Can solve any problem that's thrown your way
• Are always ready for the next challenge

We :

Requirements :

What we offer :

Work environment / physical demands summary :

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.