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APPLICATIONS SUPPORT ANALYST (Garden City)

APPLICATIONS SUPPORT ANALYST (Garden City)

SCO Family of ServicesGarden City, NY, United States
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Applications Support Analyst

We are seeking a proactive and detail-oriented Applications Support Analyst to join our IT team. In this role, you will be the first point of contact for users experiencing issues with business applications. You will provide technical support, troubleshoot problems, and escalate complex issues to higher-level support teams as needed.

Description

Job Summary :

We are seeking a proactive and detail-oriented Applications Support Analyst to join our IT team. In this role, you will be the first point of contact for users experiencing issues with business applications. You will provide technical support, troubleshoot problems, and escalate complex issues to higher-level support teams as needed.

Key Responsibilities :

  • Serve as the first line of support for application-related issues via ticketing system, email, or phone.
  • Log, categorize, and prioritize incidents and service requests.
  • Troubleshoot and resolve basic application issues or escalate to Level 2 / 3 support.
  • Monitor application performance and report anomalies.
  • Assist with user account setup, permissions, and access issues.
  • Document solutions and maintain knowledge base articles.
  • Collaborate with internal teams to ensure timely resolution of issues.
  • Provide excellent customer service and maintain a high level of user satisfaction.

Core Competencies :

  • Customer Focus : Demonstrates a commitment to delivering high-quality service and support to end-users.
  • Problem Solving : Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions.
  • Communication : Clearly conveys information and ideas through a variety of media to individuals or groups.
  • Attention to Detail : Thorough and accurate when completing tasks, ensuring minimal errors.
  • Teamwork : Works effectively and cooperatively with others to achieve shared goals.
  • Adaptability : Adjusts quickly to changing priorities and conditions in a fast-paced environment.
  • Technical Aptitude : Demonstrates the ability to learn and apply new technologies and tools effectively.

    • Required Skills & Qualifications :

  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Basic understanding of software applications and IT systems.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) is a plus.
  • Knowledge of myEvolv, UKG, Office 365, or similar applications is a plus.

    • Preferred Qualifications :

  • Previous experience in a helpdesk or technical support role.
  • ITIL Foundation certification or familiarity with ITIL practices.
  • Exposure to cloud-based applications (e.g., Office 365, EHR, HRIS Systems).

    • Working Conditions :

  • Standard office hours with occasional after-hours support.
  • Hybrid or remote work options may be available.
  • Fast-paced environment with opportunities for growth and development.

    • The estimated salary for this position is between $50,000-60,000 yearly

    Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Application Support Analyst • Garden City, NY, United States

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