Customer Service Manager

A company is looking for a Customer Service Manager to manage and coordinate the activities of the customer service center team. Key Responsibilities Provide formal supervision, training, and performance evaluations for staff Coordinate daily activities, establish work schedules, and mentor team members Identify and resolve escalated customer inquiries and ensure satisfaction Required Qualifications Bachelor's Degree preferred with 3-5 years of relevant experience Experience in staffing, training, and performance management preferred Leadership skills to motivate and enhance team performance In-depth knowledge of Microsoft Office products Advanced math skills for financial-related calculations